Deann Deveau
Bangor
Summary
Adept at crisis intervention and multicultural competence, I significantly enhanced student support programs at Penobscot Christian School. My expertise in academic advising and ethical practice, coupled with a strong ability to foster parent communication and student advocacy, has consistently improved educational outcomes and well-being for diverse student populations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
High School Guidance Counselor/ Resource Teacher
Penobscot Christian School
08.2023 - Current
- Helped students complete admissions applications and pursue scholarships to fund education at state, private and vocational schools.
- Maintained positive relationships and open communication with parents about application paperwork, testing requirements and upcoming deadlines.
- Built schedules around students' strengths and long-term goals, customizing different approaches for college preparatory and technical school pathways.
- Supported students through challenging developmental milestones and crisis situations and coordinated outside service referrals for those needing extra assistance.
- Guided students through evaluating career interests and potential schools.
- Personalized career advice to incorporate student grades, goals, and skill level.
- Delivered high-quality services to students needing academic and emotional support.
- Educated individuals with special interests about unique grants and scholarships for higher education.
- Recommended school-wide policy changes to better serve needs of Type students.
- Cemented relationships with colleges across state, region and entire country to better serve schools' students.
- Collaborated with school staff to develop effective intervention plans for struggling students, promoting academic improvement and personal growth.
- Evaluated student transcripts regularly to ensure proper course placement and timely graduation requirements fulfillment.
- Connected families with community resources to address barriers affecting the student''s educational success or wellbeing.
- Provided crisis intervention services when needed, addressing mental health concerns in a timely fashion with appropriate referrals.
- Created a supportive environment for diverse student populations with various academic, social, and emotional needs.
- Facilitated collaborative team meetings among counselors, administrators, teachers, parents, and other stakeholders focused on continuous improvement initiatives within the school setting.
- Organized informative college visits and guest speakers to expose students to various post-secondary education options.
- Reduced student stress levels by implementing effective time management strategies and organizational skills.
- Developed comprehensive career planning programs for all grade levels, fostering a strong focus on future goals.
- Served as a liaison between the school community and outside agencies to coordinate services that support the overall well-being of students.
- Coordinated standardized testing procedures, ensuring accuracy in administration and reporting of results.
- Developed personalized academic plans for students, taking into account their interests, abilities, and future aspirations.
- Improved communication between parents, students, and teachers by organizing regular meetings to discuss academic progress and goals.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Provided support for struggling students through targeted one-on-one instruction, improving overall class performance.
- Assessed student progress regularly using formative assessments, adjusting instructional strategies as needed for optimal learning outcomes.
- Managed classroom behavior effectively, creating a safe and supportive environment conducive to learning.
- Increased student understanding by utilizing various teaching methods and adapting to individual learning styles.
- Developed strong relationships with parents and guardians, fostering open communication about students'' progress and needs.
- Encouraged students to take ownership of learning by providing choices.
- Led activities that developed students' physical, emotional, and social growth.
- Instructed students with physical and cognitive disabilities.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Led after-school tutoring sessions for students needing additional academic support in core subject areas.
- Organized field trips and guest speakers to supplement classroom instruction, expanding student exposure to real-world applications of course content.
- Contributed to the improvement of school-wide curriculum by participating in professional development opportunities and sharing best practices with colleagues.
- Enhanced student engagement by incorporating hands-on activities and group projects into lessons.
- Collaborated with colleagues to develop interdisciplinary units, promoting a well-rounded education for all students.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Redirected students using Positive Behavior Support (PBS).
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Coordinated special education students and teacher assistant schedules with master schedule.
- Developed Individual Education Plans for students with special needs.
- Monitored student performance to evaluate effectiveness of instructional strategies.
- Conducted assessments of students to determine individual needs.
- Provided emotional support to students and families.
- Utilized technology to create meaningful lessons that engage students.
- Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
- Designed individual education plans to encourage student growth according to different learning abilities and needs.
- Worked closely with parents and guardians to address students' issues on multiple fronts.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Applied proven strategies to improve students' sensory- and perceptual-motor skills.
Chaplain
Self Employed Services
08.2020 - Current
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Collaborated with interdisciplinary teams for holistic patient care, addressing both physical and emotional needs.
- Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
- Developed relationships with patients and families, resulting in increased trust and rapport during difficult times.
- Comforted family members, offered attentive listening and high level of emotional support.
- Provided spiritual care through visitation, counseling, and prayer.
- Provided compassionate pastoral care in emergency departments, addressing the spiritual needs of patients experiencing acute distress or trauma.
- Provided spiritual guidance to patients and staff members by conducting regular counseling sessions.
- Conducted crisis intervention sessions with individuals experiencing severe emotional distress, providing comfort and support during critical times.
- Delivered comforting presence during end-of-life situations, offering prayers and rituals to honor the patient''s beliefs and values.
- Applied knowledge regarding crisis interventions to assist in emergency situations.
- Researched and prepared materials used in Bible study and daily devotions.
- Evaluated effectiveness of pastoral care initiatives through regular feedback from staff members, adjusting strategies as needed for optimal results.
- Built strong relationships with local faith-based organizations to create a network of resources for patients and families.
- Managed office and maintained records and files to offload administrative duties from chaplain.
- Advocated for ethical decision-making in clinical settings by participating in medical ethics committees and case consultations.
- Assisted military personnel coping with trauma by providing spiritual support during deployment transitions.
- Promoted staff well-being by organizing and leading spiritual retreats focused on self-care and renewal.
- Guided individuals through end-of-life decision making, offering comfort and clarity during difficult times.
- Offered spiritual guidance to individuals facing life challenges, contributing to their personal growth and resilience.
- Collaborated with healthcare teams to ensure holistic care, addressing patients' spiritual needs alongside their medical treatment.
- Tailored spiritual support to individuals from diverse backgrounds, ensuring inclusivity and respect for all beliefs.
- Improved community relationships by organizing interfaith dialogues and promoting mutual understanding.
- Advocated for ethical practices within institution, reinforcing culture of integrity and accountability.
- Facilitated stress reduction workshops for staff, improving workplace well-being and productivity.
- Conducted marriage counseling sessions, contributing to stronger family bonds and relationships.
- Educated community members on various spiritual practices, encouraging diversity and inclusiveness.
Patient Access Representative
Northern Light Eastern Maine Medical Center
03.2013 - 10.2018
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
- Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
- Optimized resource allocation by effectively managing patient flow and scheduling.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Culinary Specialist
Naval Construction Battalion Center
02.2005 - 05.2012
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
- Mentored junior culinary staff, fostering professional growth and supporting skill development.
- Boosted employee morale through transparent communication regarding performance feedback and opportunities for advancement within the company structure.
- Maintained open lines of communication with senior leadership, providing timely updates on barracks conditions and initiatives.
- Collaborated with external vendors to secure necessary equipment and services at competitive prices without compromising quality standards.
- Led emergency response efforts during crisis situations, ensuring the safety and well-being of all residents.
- Evaluated staff performances regularly, identifying opportunities for growth and professional development while recognizing their contributions to the team''s success.
- Implemented security measures and protocols to ensure the safety of barracks residents, staff, and property.
- Streamlined administrative tasks by utilizing digital tools and software, resulting in increased efficiency.
- Developed strong relationships with barracks residents, addressing concerns and providing support when needed.
- Conducted regular facility assessments to identify areas for improvement, prioritizing high-impact projects for implementation.
- Organized social events for residents to promote camaraderie within the community.
- Overseen preventive maintenance schedules proactively addressing potential issues before they escalated into larger problems.
- Ensured smooth transitions for incoming and outgoing personnel by coordinating move-in/move-out procedures.
- Provided pastoral care during times of crisis or need by offering emotional support and resources.
- Promoted church activities through engaging marketing materials both online and offline platforms to reach a broader audience base.
- Managed event planning efforts for annual retreats, conferences, workshops, and special services.
- Facilitated small group discussions focused on deepening faith and fostering close relationships within the community.
- Organized mission trips locally and internationally to provide service and foster team-building experiences within the congregation.
- Strengthened spiritual growth by leading weekly bible study sessions and prayer meetings.
- Developed leadership skills among youth members by creating opportunities for active participation in ministries.
- Fostered a welcoming environment for newcomers, hosting regular orientation sessions and social events.
- Evaluated program effectiveness regularly and made necessary adjustments ensuring continuous growth and improvement.
- Supported pastoral staff in preparing worship services, including music selection, sermon themes, and liturgical elements.
- Mentored new lay leaders, providing guidance on best practices and helping them find their strengths in ministry.
- Delivered training programs to local organizations on topics related to sexual violence prevention and response tactics.
- Maintained strict confidentiality of victim information, upholding ethical standards while providing advocacy services.
- Organized regular safety committee meetings to discuss ongoing initiatives, address employee concerns, and review progress toward established goals.
- Managed record-keeping processes related to employee training attendance, certifications, accident logs, and other pertinent information required by law or corporate policy.
- Improved customer satisfaction by resolving inquiries promptly and directing calls to appropriate departments.
- Assisted in budget preparation and financial reporting by compiling data and generating monthly statements.
- Ensured smooth daily operations with thorough administrative support for multiple departments within the organization.
- Opened and routed incoming mail and gathered outgoing mail.
- Boosted staff morale through consistent demonstration of professionalism, dedication to high-quality work standards, and willingness to assist colleagues when needed.
Pool Lifeguard
YWCA
06.2000 - 02.2005
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Attentively monitored swimmers to identify distress.
- Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
- Demonstrated strong leadership skills by mentoring new lifeguards during their onboarding process.
- Participated in ongoing training sessions, staying up-to-date on best practices in lifeguarding and aquatic safety.
- Provided exceptional customer service, addressing patron concerns and inquiries promptly and professionally.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Conducted swim lessons for various age groups, helping participants develop confidence and skills in the water.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Improved water quality by conducting regular tests and adjusting chemical levels as needed.
- Educated pool users on proper swimming techniques, contributing to a safer swimming environment.
- Assisted in the planning and execution of aquatic events, promoting community engagement.
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in pool and surrounding area.
- Responded to emergency situations in a timely, efficient manner.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Education
Master's In Divinity - 75 Hour Chaplaincy
Liberty University
Lynchburg, VA08.2020
Bachelor Of Science - Social Work
University of Maine
Orono, ME01.2016
Skills
- Parent Communication
- Multicultural Competence
- Ethical Practice
- Crisis Intervention
- Individual Counseling
- Behavioral assessment
- Academic advising
- Career guidance
- Referral Knowledge
- Individual Student Counseling
- Mental health awareness
- Teamwork and Collaboration
- Problem-Solving
- Reliability
- Excellent Communication
- Active Listening
- Peer Counseling
- Google Classroom
- Mediation and crisis intervention
- Individual and family support
- School Programs Development
- Progress Reporting
- Crisis intervention strategies
- Written Communication
- Suicide Prevention
- Student Support
- Relationship Development
- Team building
- Emotional Support
- Critical Thinking
- Attention to Detail
- Student Advocacy
Certification
- School Counselor, ASCI
Timeline
High School Guidance Counselor/ Resource Teacher
Penobscot Christian School
08.2023 - Current
Chaplain
Self Employed Services
08.2020 - Current
Patient Access Representative
Northern Light Eastern Maine Medical Center
03.2013 - 10.2018
Culinary Specialist
Naval Construction Battalion Center
02.2005 - 05.2012
Pool Lifeguard
YWCA
06.2000 - 02.2005
Master's In Divinity - 75 Hour Chaplaincy
Liberty University
Bachelor Of Science - Social Work
University of Maine
- School Counselor, ASCI
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