DeAnn Harden
La Plata,MD
Summary
Reliable [Job Title] enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
19
19
years of professional experience
Work History
Elderly Caregiver
Self-employed
08.2010 - 01.2016
- Offered companionship and kindness to elderly patient.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted grandmother with daily living needs to maintain self-esteem and general wellness.
Receptionist Administrator
Heritage Veterinary Services
07.2008 - 10.2009
- Direct incoming calls to various doctors.
- Scheduling appointments for surgery and general care.
- Provide assistance to clients needing information regarding pet care.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organize files and client records, including information regarding visits and surgeries.
- Handling prescription refills.
- Supporting medical personnel with procedures as directed.
Customer Service Manager for North America
PearlsOnly.com
02.2005 - 08.2006
- Provide On-line support to customers through Instant Messaging tool to assist in product selection, order entry, and order tracking.
- Provide Call Center support to customers for product selection, order entry, order tracking, and after sale customer satisfaction using company website, Internet enabled sales and order system, and logistics vendor shipping systems.
- Provided sales support for high-ticket items to wealthy and well-known celebrity clients with discretion. Provided high service level leading to repeat sales and referrals.
- Participated in development of Sales and Customer Support processes, implemented processes, and provided feedback for process improvement.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Administrative Assistant
Goddard Coatings Company
03.2004 - 02.2005
- Prepare proposals and work orders, direct incoming calls from multi-line phone system, and preparing maps for work crews.
Call Center Sales Representative
Foremost Athletic Inc.
09.2003 - 03.2004
- Provide customers support for product selection, order entry, order tracking, and after sale customer satisfaction in a call center environment.
Corporate Accounts
Ambrose International
03.2000 - 03.2003
- Provided b2b sales support for 23 paper management accounts. Support provided included product selection, order entry, order tracking, and after sale customer satisfaction.
- Support of paper management accounts required tracking the progress of orders from inception to delivery at printer/warehouse and communicating to the customer of this progress.
- Tracking required logistics experience with rail and trucking, Canadian Customs (NAFTA), tracking Trans-Pacific cargo shipments via ocean, troubleshooting issues that arise and finding a solution that will benefit the client immediately, managing warehouse inventory.
- Additional service provided for paper management accounts included billing/invoicing the customer, keeping track of the consumption reports so customer supplied inventory can be monitored and maintained, monitoring printers waste factors for over or under usage, compiling projected size and usage reports.
Administrative Assistant
Maxwell Investment Advisory Services
07.1998 - 03.2000
- Responsibilities include handling incoming calls, and general personal assistant duties with schedules, travel plans, and conducting meetings with clients on behalf of the broker.
- Maintain clients’ brokerage accounts under management, correct transaction errors in the brokerage accounts, monitoring fund flow through the various fund positions within accounts, and execute trade orders from the broker.
- Compiling quarterly reports to the clients, cost basis reports for tax purposes, and monthly maintenance reports to the broker, quarterly billing of clients’ accounts, organizing paperwork for distributions and new account applications, accounts payable/receivable.
Receptionist/ Human Resource Assistant
M & N Plastics
01.1997 - 11.1997
- Responsibilities include handling switchboard, typing new tooling quotes for sales personnel, typing and composing monthly company newsletter, filing, and office supplies maintaining including inventory management and ordering.
- Hiring personnel for machine operators in 2 plants, testing of prospective employees, order temporary personal from agencies, organizing paperwork for new hires and marking incident reports, payroll increases, various attendance and payroll duties, and attendance in files.
Education
Bachelor of Arts - Counseling Psychology
Edmonds College
Edmonds, WA09.2023
Associate of Arts - Counseling Psychology
University of Missouri St. Louis
St Louis12.2010
Associate of Arts - Counseling Psychology
Wayne State University
Detroit, MI12.2008
Associate of Arts - Counseling Psychology
Macomb County Community College
Clinton Township, MI08.2007
Skills
- MS Office (Word, Excel, PowerPoint, Outlook)
- Dbcams for Windows
- Quickbooks
- Peopleware
- Sentai purchasing software
- Business to Business Customer Service
- On-line and Phone Customer Service
- Office Administration (organization, filing, correspondence, Payroll)
- Create, Edit and Maintain Electronic and Written Forms of Communication
- Business Travel Itinerary and Logistics
- Logistics Tracking and Management
- Multi-Line Switchboard
- Schedule Management
- Client and Vendor Management
Accomplishments
- Provided Customer Service and Sales that supported sales growth of PearlsOnly.com of 120% over 2-year period.
- Implemented processes to ensure customer satisfaction at PearlsOnly.com. Provided process improvement recommendations, which were implemented
- Sold over $50,000 in product for single day record at PearlsOnly.com
- Provided customer service to celebrities with discretion, which lead to repeat sales and expanded customer base
- Creative writings considered for publication
- Golden Key Honor Society Member
- Golden Key Honor Society Executive Board Correspondence Secretary
- Phi Theta Kappa Honor Society Member
- Rebuild Together- St. Louis
- Volunteer at various animal rescue organizations.
- Self-study of various subjects:
Timeline
Elderly Caregiver
Self-employed
08.2010 - 01.2016
Receptionist Administrator
Heritage Veterinary Services
07.2008 - 10.2009
Customer Service Manager for North America
PearlsOnly.com
02.2005 - 08.2006
Administrative Assistant
Goddard Coatings Company
03.2004 - 02.2005
Call Center Sales Representative
Foremost Athletic Inc.
09.2003 - 03.2004
Corporate Accounts
Ambrose International
03.2000 - 03.2003
Administrative Assistant
Maxwell Investment Advisory Services
07.1998 - 03.2000
Receptionist/ Human Resource Assistant
M & N Plastics
01.1997 - 11.1997
Bachelor of Arts - Counseling Psychology
Edmonds College
Associate of Arts - Counseling Psychology
University of Missouri St. Louis
Associate of Arts - Counseling Psychology
Wayne State University
Associate of Arts - Counseling Psychology
Macomb County Community College