Deann Jacob
Summary
Detail-oriented and enthusiastic professional with a history of improving efficiency, reducing costs, increasing revenues, managing multiple projects simultaneously while exceeding customer expectations.
Overview
11
11
years of professional experience
Work History
Benefits and HRIS Administrator
Plymouth Housing
03.2023 - Current
- Manage HRIS projects for successful implementation and seamless integration with existing systems.
- Streamline reporting capabilities by creating custom reports tailored to specific organizational needs.
- Reduce data entry errors by conducting regular audits and providing user training.
- Enable a smoother onboarding experience for new employees through automated processes within ADP.
- Optimize payroll processing through effective integration of timekeeping systems within ADP.
- Achieve compliance with labor laws regarding employee records storage via proper utilization of digital archiving solutions within the HRIS framework.
- Create and deliver HR training sessions to staff, managers and executives.
- Provide expert guidance to managers on the interpretation of leave policies, promoting consistency across departments.
- Resolve issues and inquiries from plan participants regarding benefits and deductions.
- Explain benefits to plan participants in easy to understand terms in order to educate each on available options.
- Process employee life event changes, ensuring timely updates to benefits and coverage for qualifying life events.
- Update HRIS systems to maintain up-to-date records for all 400+ employees.
- Maintain compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
Human Resources Coordinator
Plymouth Housing
07.2022 - 03.2023
- Maintain human resources information system and keep employee files up to date and accurate.
- Support functions with emphasis on record keeping, data entry and general tasks within Human Resources.
- Review new employee documents and benefits paperwork for accuracy and completeness.
- Work with Payroll to ensure accurate pay for employees.
- Track and maintain the ORCA program.
- Process I-9 verification during orientation for new employees.
- Provide verification of employment for past and current employees.
- Create, replace and maintain employee images and badges.
- Manage benefit enrollment processes, as well as yearly enrollment periods.
- Maintain and verify data for ADP implementation.
Account Manager
Amazon.com
11.2019 - 01.2022
- Managed Tier-1 vendors.
- Led weekly calls.
- Strategically worked with each vendor to drive business, manage campaigns, deals & promotions throughout the year.
- Ran & analyzed reports.
- Launched new product lines for brands.
- Oversaw new business development and customer servicing.
Recruiting Coordinator
Amazon.com
07.2017 - 11.2019
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated incoming job requisitions and applications.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Maintained filing system of current, prospective and future positions.
Human Resources Generalist
Amazon.com
09.2014 - 07.2017
- Assisted associates with Kronos punches and time off.
- Audited all timecards and enter time off.
- Enforced Attendance Policies and Schedule Adherence
- Prepared timecards for Payroll and audit Payroll extraction.
- Adjusted time in Payroll Central and approved all Beeline (temporary employee) timecards.
- Resolved tickets.
- Reviewed resumes and conducted interview loops.
- Scheduled phone screens and on-site loops.
- Ran attrition and headcount reports.
- Approved disciplinary warnings.
- Investigated employee relation issues.
- Processed I-9 verification via HireRight.
- Delivered New Hire Orientation to new hires at multiple sites across the country.
- Worked with external teams to resolve employee issues- including Payroll, Employee Relation Center, and Leave of Absence Teams.
Seller Support Associate
Amazon.com
07.2013 - 09.2014
- Assisted third party sellers with all needs and concerns via email and phone.
- Welcomed new sellers to selling on Amazon.
- Researched accounts and identified seller pain points.
- Assisted with new seller launches and worldwide rollout of the Welcome Team.
- Closed and downgraded accounts.
- Handled escalated seller issues.
- Worked with internal teams on behalf of the sellers.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
Education
Human Resource Management
Western Governor's University
Skills
- Human Resources
- Data Entry
- I-9 Verification
- Absence Management
- Orientation & Onboarding
- ADP Workforce Now
- Payroll Processing
- Benefits Administration
- Software Implementation
- Recruitment and hiring
Timeline
Benefits and HRIS Administrator
Plymouth Housing
03.2023 - Current
Human Resources Coordinator
Plymouth Housing
07.2022 - 03.2023
Account Manager
Amazon.com
11.2019 - 01.2022
Recruiting Coordinator
Amazon.com
07.2017 - 11.2019
Human Resources Generalist
Amazon.com
09.2014 - 07.2017
Seller Support Associate
Amazon.com
07.2013 - 09.2014
Human Resource Management
Western Governor's University
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