DeAnn Johnnson
Irving
Summary
Dynamic administrative professional with extensive experience at North Texas Allergy & Asthma Associates, excelling in schedule management and client relations. Proven ability to enhance client retention through exceptional service and meticulous records management. Skilled in billing and coding, demonstrating strong problem-solving capabilities while ensuring compliance with industry standards.
Diligent Front Desk Admin with strong background in managing front office tasks and ensuring smooth operations. Successfully coordinated schedules, managed correspondence, and provided top-tier customer service. Demonstrated organizational skills and effective communication in fast-paced environment.
Overview
9
9
years of professional experience
Work History
Front Office Assistant
North Texas Allergy & Asthma Associates
04.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Reviewed and updated customer information in database for accuracy.
Administrative Assistant
North Texas Allergy And Asthma Associates
12.2023 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Lead Coordinator
US Wellness
10.2019 - 08.2023
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Delegated tasks strategically to ensure optimal workload distribution among team members, maximizing overall productivity.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Conducted high-quality biometric screenings under tight deadlines, ensuring timely results for clients.
- Utilized state-of-the-art equipment to provide accurate measurements during biometric screenings, including blood pressure readings, glucose tests, and body composition analyses.
- Maintained participant and specimen information logs.
Reconciliation Account Specialist/Medical Biller and Coder
Baylor Scott & White Hospital
09.2017 - 09.2019
- Abstracting on E&M services- complex diagnostic studies, and/or endoscopic, interventional, or surgical procedures.
- Leveraged advanced Excel skills for efficient data manipulation, resulting in streamlined workflows and faster completion times.
- Demonstrated exceptional attention to detail while handling sensitive financial information.
- Prepared working papers, reports and supporting documentation for audit findings.
- Tracked funds, prepared deposits and reconciled accounts.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Medical Scribe
T- Off Men's Health
06.2016 - 09.2017
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
- Facilitated effective communication between healthcare providers by accurately recording diagnostic test results and treatment plans.
Education
Associate of Applied Science - M.A. Medical Billing & Coding
Bright Wood College
Dallas, TX03-2017
Trade - Dental Hygiene
D.A. Dental Assistant
Hurst, TX05-2005
No Degree - Business Administration/ Interior Design
El Centro Community College
DallasSkills
- Administrative skills
- Reception duties
- Problem-solving skills
- Billing and invoicing
- Time management
- Schedule management
- Insurance verification
- Hospitality services
- Billing and coding
- Records management
- Basic accounting
- Check-in management
Timeline
Administrative Assistant
North Texas Allergy And Asthma Associates
12.2023 - 10.2024
Front Office Assistant
North Texas Allergy & Asthma Associates
04.2022 - Current
Lead Coordinator
US Wellness
10.2019 - 08.2023
Reconciliation Account Specialist/Medical Biller and Coder
Baylor Scott & White Hospital
09.2017 - 09.2019
Medical Scribe
T- Off Men's Health
06.2016 - 09.2017
Associate of Applied Science - M.A. Medical Billing & Coding
Bright Wood College
Trade - Dental Hygiene
D.A. Dental Assistant
No Degree - Business Administration/ Interior Design
El Centro Community College
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