Deann Kenyon
Lago Vista,TX
Summary
Driven by a strong work ethic and integrity, I excelled at every position held, enhancing customer satisfaction through effective problem-solving and meticulous attention to detail. Expertise in cash handling and customer relationship development led to significant improvements in operational efficiency and client support, showcasing abilities to multitask and empathize with diverse client needs.
Overview
15
15
years of professional experience
Work History
Solar Specialist
Blue Raven Solar
07.2024 - Current
- Served as a liaison between clients, utility companies, permitting authorities, and internal departments throughout the solar installation process.
- Developed strong relationships with clients by addressing concerns, answering questions, and providing ongoing support for their solar systems.
- Worked out in field 6 days per week focused on going door-to-door to meet potential customers.
Lead Optician
North Shore Eye Care
01.2019 - 05.2024
- Provided thorough explanations of various lens options, empowering clients to make informed decisions about their eye wear choices.
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eye wear orders.
- Trained new staff members on best practices for dispensing eye wear, promoting consistency in quality across the team.
- Enhanced customer satisfaction by providing personalized optical solutions and exceptional service.
- Troubleshot complex vision issues, collaborating with ophthalmologists to ensure appropriate treatment plans were implemented.
- Acted as a liaison between ophthalmologists and clients, facilitating clear communication regarding treatment plans and any necessary follow-up appointments.
- Implemented marketing initiatives to promote new products and services, contributing to increased revenue.
- Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
- Assisted customers in selecting frames that complemented their facial features and personal style preferences, resulting in increased customer satisfaction.
- Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
- Maintained a clean and organized work environment while adhering to all safety protocols related to handling optical equipment.
- Utilized advanced diagnostic equipment for precise measurements of patients'' eyes, ensuring proper lens fitting and optimal vision correction.
- Regularly attended industry conferences and seminars to stay current on the latest trends and advancements in optical technology, ensuring patients received cutting-edge care.
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eye wear needs.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Optician
Clear Choice Eye Center
01.2018 - 01.2019
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eye wear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eye wear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Operations Team Leader
Academy Sports and Outdoors
06.2015 - 01.2018
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Helped set and manage objectives for quality, productivity and compliance.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Collaborated with other departments on cross-functional initiatives aimed at enhancing overall business performance.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
Assistant Manager
Sonic Drive-In
05.2009 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
High School Diploma -
Leander High School
Leander, TX04.2009
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Complex Problem-Solving
- Attention to Detail
- Multitasking
- Customer relationship development
Timeline
Solar Specialist
Blue Raven Solar
07.2024 - Current
Lead Optician
North Shore Eye Care
01.2019 - 05.2024
Optician
Clear Choice Eye Center
01.2018 - 01.2019
Operations Team Leader
Academy Sports and Outdoors
06.2015 - 01.2018
Assistant Manager
Sonic Drive-In
05.2009 - 08.2016
High School Diploma -
Leander High School
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