Deann Lacson
Jarrell,TX
Summary
Sales-oriented retail manager with 2.5 years experience. Professional, energetic, and personable customer service, with experience completing sales, helping customers, and operating cash registers in a fast paced environment. Good organizational, written, and verbal communication skills. Able to handle multiple tasks, while maintaining a high level of quality. Ability to work with little or no supervision. Organized, dependable, and successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Oral Surgery/General Dental Tech
Cypress Creek Family Dental
09.2020 - Current
- Greeted patients upon arrival to office and helped prepare for surgeries.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Calmed nervous patients by speaking softly, answering questions and providing compassionate care.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Prepared patient X-rays and images for review by dentist.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
Chiropractic Assistant
The Joint Chiropractic
10.2018 - 12.2019
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Provided the importance of adjustments in order to sell memberships and packages.
- Met membership/package sales goals every month.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
Sales Lead Manager
Aeropostale
05.2017 - 08.2019
- Established ambitious quotas and helped each team member implement personalized plan to achieve daily/weekly/monthly goal.
- Responsible for opening and closing the store. Handling of cash counters, deposit in the safe, and making daily deposits to the bank.
- Effectively presented information to customers and responded to questions.
- Produced multiple reports per week to analyze performance against team goals.
- Attended weekly meetings to discuss and optimize strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Education
Internship
Ann Webb Skin Institute
Austin, TX12.2020
Aesthetician
Avenue Five Institute
Austin, TX05.2020
High School Diploma -
Texas Virtual Academy
Austin, TX08.2016
Skills
- Customer Service
- Exceptional team player with strong sense of personal responsibility
- Multitasking
- Task prioritization
- Team Building and leadership
- Time management
- Problem solving
- Communication
- Money handling
Timeline
Oral Surgery/General Dental Tech
Cypress Creek Family Dental
09.2020 - Current
Chiropractic Assistant
The Joint Chiropractic
10.2018 - 12.2019
Sales Lead Manager
Aeropostale
05.2017 - 08.2019
Internship
Ann Webb Skin Institute
Aesthetician
Avenue Five Institute
High School Diploma -
Texas Virtual Academy
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