DeAnn Morgan
Tulsa,Oklahoma
Summary
Seasoned professional with a proven track record in transportation and healthcare, highlighted by a stellar driving record from Uber. Demonstrates exceptional flexibility and clear communication, ensuring client satisfaction and safety. Excelled in high-pressure environments and prioritize client satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Personal Driver
Uber
01.2021 - Current
- Enhanced client satisfaction by providing timely and efficient transportation services.
- Provided safe transportation during inclement weather conditions like snowstorms or heavy rainfalls.
- Maintained a high level of vehicle cleanliness, ensuring a comfortable experience for all clients.
- Developed strong rapport with clients, leading to repeat business and positive referrals.
- Selected efficient routes using GPS technology or map-reading skills to avoid heavy traffic or construction delays.
- Ensured client safety by adhering to all traffic laws and regulations, maintaining an excellent driving record.
- Assisted clients with luggage or other items, demonstrating excellent customer service skills.
- Utilized defensive driving techniques to prevent accidents in high-traffic situations.
- Retrieved wheelchairs and other mobility aids for passenger convenience and safety.
Commercial Truck Driver
Paper Transport
06.2024 - 07.2024
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Operated 53' dry van trailers across 8 states in varying terrane and weather conditions.
- Collaborated with dispatchers to optimize routes, addressing any issues or delays promptly for maximum efficiency.
- Obtained receipts or signatures for delivered goods and collected payment for services when required
- Assisted with loading and unloading of cargo when necessary, using proper equipment and techniques to maintain safety standards at all times.
- Provided reliable transportation of goods over long distances by maintaining a clean driving record and adhering to company guidelines for rest breaks, hours of service, or other relevant factors within the industry.
- Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
Health Coordinator/Quality Assurance Coach/Customer Care Representative
Health Care Service Corporation, HCSC
12.2015 - 11.2023
- Provided ongoing support to both patients and families throughout their healthcare journey, addressing concerns or challenges as they arose.
- Conducted regular assessments of patient needs and coordinated services accordingly with relevant healthcare professionals.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless transitions across different levels of care.
- Improved patient outcomes by coordinating care plans and collaborating with healthcare teams.
- Mentored junior staff members, fostering a culture of continuous learning and professional growth within the organization.
- Ensured compliance with industry standards and regulations through diligent adherence to established QA procedures and guidelines.
- Contributed to continuous improvement initiatives by providing constructive feedback on software design and functionality during review meetings.
- Facilitated effective communication between QA, development, and management teams through regular status updates on ongoing projects, including progress reports and issue tracking metrics.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Seasonal Worker
FedEx:Ground
11.2021 - 02.2022
- Loaded and organized delivery packages in sprinter vans to ensure drivers had efficient deliveries based on their routes.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
- unloaded and moved material from Semi trucks and sprinter vans.
- Consistently lifted materials weighing as much as 75 pounds.
Education
High School Diploma -
Union High School
Tulsa, OKCertificate of Completion - Professional Truck Driver Training
Tulsa Technology Center
Broken Arrow, OK07.2024
Skills
- Vehicle Inspection
- OSHA Forklift Certified
- Route Planning
- Flexibility
- Clean Driving Record
- Weather Conditions Adaptation
- Judgment and Decision Making
- Emergency Procedures
Timeline
Commercial Truck Driver
Paper Transport
06.2024 - 07.2024
Seasonal Worker
FedEx:Ground
11.2021 - 02.2022
Personal Driver
Uber
01.2021 - Current
Health Coordinator/Quality Assurance Coach/Customer Care Representative
Health Care Service Corporation, HCSC
12.2015 - 11.2023
High School Diploma -
Union High School
Certificate of Completion - Professional Truck Driver Training
Tulsa Technology Center