Summary
Overview
Work History
Education
Skills
References
Timeline
Cashier

DeAnn Rediros

Westminster

Summary

Professional with extensive experience in customer service and inventory management, demonstrating proficiency in operating forklifts and pallet jacks for efficient product handling. Successfully maintained organized and clean work areas while adhering to safety regulations and quality control standards. Collaborated effectively with team members to achieve departmental goals, ensuring timely restocking and product availability. Proven ability to respond promptly to customer inquiries, providing knowledgeable assistance in locating products and maintaining high service standards.

Overview

28
28
years of professional experience

Work History

Overnight Stocker

Walmart
Westminster
04.1997 - Current
  • Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
  • Received and stocked merchandise in a timely manner.
  • Operated forklift and pallet jacks to unload trucks and move products throughout the store.
  • Organized shelves, racks and bins to ensure product availability.
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
  • Responded quickly to emergency situations during night shifts.
  • Checked expiration dates on all food items to ensure quality control standards were met.
  • Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
  • Worked collaboratively with other team members to achieve departmental goals.
  • Maintained an orderly appearance at all times throughout the store.
  • Completed transactions using point of sale system.
  • Restocked shelves according to plan-o-grams set up by management team.
  • Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
  • Reported any suspicious activity or theft immediately to supervisors.
  • Assisted customers in locating desired items throughout the store.
  • Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Picked up boxes and related trash from sales floor.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Identified and quickly handled spill clean-up.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Operated forklift and pallet jack to transport heavy loads.

Produce Associate

Walmart
Westminster
04.1997 - Current
  • Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces.
  • Restocked shelves with new merchandise in a timely manner.
  • Participated in weekly team meetings to discuss current promotions, sales goals, new products.
  • Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
  • Inspected incoming shipments for quality assurance purposes.
  • Utilized pallet jack to move large quantities of produce from receiving area into storage areas.
  • Monitored temperature control systems regularly to maintain safe conditions for storing perishable goods.
  • Lifted heavy boxes of produce when required during stocking activities.
  • Inspected products for quality assurance, removing any damaged or spoiled items from inventory.
  • Provided excellent customer service by greeting customers warmly upon arrival in the department and responding promptly to inquiries about products or services offered.
  • Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
  • Adhered to food safety regulations by following proper storage procedures for all perishables.
  • Received and inspected incoming produce shipments to ensure quality and quantity standards were met.
  • Followed established sanitation guidelines when handling food items according to local health codes.
  • Restocked shelves with new merchandise as it arrived in the storeroom.
  • Placed new produce orders based on expected demand.
  • Restocked produce and removed expired or damaged merchandise.

Customer Service Manager

Walmart
Westminster
04.1997 - Current
  • Developed and implemented strategies for providing excellent customer service experience.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Monitored phone calls to provide feedback and coaching.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered continuous training to associates to maximize performance and customer relations skills.

Cashier

Walmart
Westminster
04.1997 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Followed company security procedures for handling large sums of money.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

High School Diploma -

Arvada High School
Arvada, CO
05-1988

High School Diploma - Business Computers/ Data Entry/accounting

Warren Technically School
Morrison, CO

Skills

  • Customer service
  • Supply restocking
  • Pallet jack operation
  • Inventory management
  • Team collaboration
  • Visual merchandising
  • Product rotation
  • Quality control
  • Point of sale
  • Safety compliance
  • Time management
  • Problem solving
  • Effective communication
  • Product restocking
  • Product inspection
  • Product merchandising
  • Stocking shelves
  • Cleaning
  • Freight handling
  • Hazard prevention
  • Safety awareness

References

References available upon request.

Timeline

Overnight Stocker

Walmart
04.1997 - Current

Produce Associate

Walmart
04.1997 - Current

Customer Service Manager

Walmart
04.1997 - Current

Cashier

Walmart
04.1997 - Current

High School Diploma -

Arvada High School

High School Diploma - Business Computers/ Data Entry/accounting

Warren Technically School

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DeAnn Rediros