DEANN SHODIMU-JOHNSON
Sugar Land,TX
Summary
Seeking an opportunity to further my career with a company that will utilize my skillsets while providing room for growth in a stimulating and challenging environment. PROFESSIONAL SUMMARY Results-driven professional skilled with over twenty (20) years of experience working within diverse environments in high-pressure situations. Accomplished in optimizing workflow and promoting the achievement of the organizational mission. Highly effective at incorporating leadership skills to achieve business objectives. Effective organizational skills in management of mission critical projects.
Overview
24
24
years of professional experience
Work History
Customer Care Associate/Claims Associate
Travelers Insurance Agency
Houston, TX
06.2022 - Current
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Identified crisis calls and arranged for emergency assistance to resolve essential problems
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems
- Acknowledge, empathize, and listen to our caller's concerns while providing an excellent customer service experience.
- Making sure the information captured is accurate while navigating different systems and platforms.
- Maintained reasonable call control to uncover questions and keep call times low quickly
- Answer inbound inquiry calls of eighty to a hundred, direct the calls to the appropriate department, or complete or add information to the claims.
- Reviews reference materials and workflow such as documents and relay information for the insured, claimants, medical providers, attorneys, and more.
Front Desk Clerk IV/EBT Clerk
Houston, Health and Human Services Commission
Houston, Texas
04.2006 - 06.2022
- Help supervisors create reports, review complaints, contact clients, and resolve issues from the processing and completing food stamps applications.
- Schedule appointments and set interviews for case reviews.
- Proofread and prepared documents submitted by clients to ensure completeness and accuracy before submitting them to case managers for review and consideration or before issuance of EBT cards.
- Distribute incoming and outgoing mail and maintain case logs.
- Assist case managers with caseload management in ensuring cases are completed within established timeframes.
- Issue Lone Star cards to clients and assist with setting up their pins while complying with HHSC policies and procedures and ensuring the confidentiality of secure information.
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
Sr. Auditor
U.S. Veterans Midtown Terrace
Houston, Texas
05.1999 - 04.2006
- Responsible for managing front desk, including greeting veterans and communicating in efficient, friendly manner while registering them for their rooms and issuing keys
- Maintained accurate shift to shift logs to ensure proper communication between shift changes
- Utilized computer program to confirm new move ins and maintain records
- Assisted with resolving resident complaints or special request in timely and acceptable manner
- Accurately prepared summary of cash, check and credit card activities as required by U.S
- Veteran's financial performance daily reporting requirements
- Compiled and summarized financial records, including tracking room revenue, occupancy percentages and additional front desk operating statistics
- Operated phone system and transferred calls as appropriate to veterans or other departments
- Managed mail system to ensure mail and packages were collected and distributed timely.
Education
Bachelor of Arts - Business Administration in Health Service
Strayer University
12.2020
Associate of Arts - Business Administration
Strayer University
2017
Skills
- Microsoft Office Proficient
- Customer service oriented Professional
- Strong verbal and written communication skills
- Focused and disciplined
- Problem analysis and resolution management
- Strong Organizational skills
- Data collection and analysis experience
- Ability to interpret and apply policies
- Multitasking skills
- Friendly and outgoing attitude
- Multi-Line Phone Systems
- Scheduling
- Filing
- Cash Handling
- Mail Sorting
- Clerical duties
- O
- 2
Timeline
Customer Care Associate/Claims Associate
Travelers Insurance Agency
06.2022 - Current
Front Desk Clerk IV/EBT Clerk
Houston, Health and Human Services Commission
04.2006 - 06.2022
Sr. Auditor
U.S. Veterans Midtown Terrace
05.1999 - 04.2006
Bachelor of Arts - Business Administration in Health Service
Strayer University
Associate of Arts - Business Administration
Strayer University
Similar Profiles
India FarmerIndia Farmer
SENIOR CUSTOMER SERVICE REPRESENTATIVE at Travelers InsuranceSENIOR CUSTOMER SERVICE REPRESENTATIVE at Travelers Insurance
Bethany CodyBethany Cody
Sales Advisor Small Commercial Insurance at Travelers InsuranceSales Advisor Small Commercial Insurance at Travelers Insurance
Garrett DayGarrett Day
Auto Blend Claim Representative at Travelers InsuranceAuto Blend Claim Representative at Travelers Insurance
Muhammad Asad GillaniMuhammad Asad Gillani
Operation Engineer at Al-Technique Corporation PARAS LahoreOperation Engineer at Al-Technique Corporation PARAS Lahore
MERCY AWAHMERCY AWAH
LPN at K2 HOLLISTIC HOME HEALTHLPN at K2 HOLLISTIC HOME HEALTH