Deann Solberg

• Creating and maintaining client base
• Working with clients to ensure wants, interests and needs are met.
• Creating contracts
• Ensure policies and billing/payment are received and maintained
• Creating realistic budgets for successfully operating business

• Work form home project: lasted 2 1/2 years before training others to do the job in an effort to create a team as department grew, Additional duties during this time also included:
• Troubleshooting with both hardware and software issues, working with IT department to implement training for employees, ordering of equipment, scheduling deployment training, ensuring employees understood expectations clearly and signed off on all paperwork before being deployed, served as first point of contact for any computer issues in an effort to solved issues before escalating to IT,
• Identified, analyzed and interpreted trends or patterns in complex data sets,
• Creating statistical data reporting for work progress vs decline on all metrics and tracking of all IT issues, goals and successes, (for which I received the Directors award), On this project I served as first point of contact for IT issues and resolves for all work from home and in-house employees, learning and implementing training of software and hardware in an effort to resolve IT issues as best and accurately as possible before escalating to IT department,
• Working with upper management to ensure all goals were obtained in a timely manner, ensure all orders were closed out by either myself or IT department,
• Outside of major projects, standard duties included:
• Coaching sales team to desired metrics,
• Hiring of employees for several departments,
• Consistent Troubleshooting and Problem solving
• Utilizing Microsoft systems daily,
• Meeting daily deadlines, biweekly, monthly, quarterly and annual goals,
• Enforcing current as well as new and current processes,
• Conduct team meetings and biweekly one on ones with employees in an effort to evaluate progress,
• Balancing monthly budget,
• Creating and conducting training within multiple departments,
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows,
• Monitored workflow to improve employee time management and increase productivity,
• Evaluated employee performance and coached and trained to improve and maintain all objectives,
• Maintained compliance with company policies, objectives, and communication goals,
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs,
• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement,
• Trained team members on performance metrics and consumer behavior identification,
• Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques,
• Great attention to detail,
• Project coordination,
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows,Executed Monthly Performance Plans with representatives to to identify production gaps,
• Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals,

Produced monthly, weekly, daily reports using advanced Excel spreadsheet functions,

• I had the privilege to work abroad in our office in Australia in the same position with many of the same duties as in the US, along with adapting to new strategies, laws, policies and procedures, traveling to road shows so as to educate customers about our product and work with them first hand answering any questions and resolving any customer concerns,
• Built personal relationships with guests to promote positive experiences,
• Answered questions, pointed out important features and offered further details about special exhibits to educate visitors,
• Utilized effective communication and problem-solving skills to quickly resolve customer issues,
• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement,

• Speaking directly with customers, creating vacations, setting up new timeshare exchange accounts, answering questions about past present and future timeshare exchange accounts, vacations, payment history, payment disputes, balancing accounts, reimbursement of funds, problem solving
• Exceeding 100% of given goal on daily, weekly, monthly, and quarterly goals on a consistent basis. Therefore, receiving many award, acknowledgements and accolades for successes,
• Knowledge of: Geography, RCI resorts, resort amenities, area attractions, seasonal preferences and attractions
• Built personal relationships with guests to promote positive experiences.
• Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
• Utilized effective communication and problem-solving skills to quickly resolve customer issues.
• Established positive relationships with tour members through fun and engaging conversation.
• Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Pitched products and services to potential customers, securing new deals and sales opportunities.
• Opened new accounts and documented personal, demographic, and payment information in system.
• Overcame objections using friendly, persuasive strategies.
• Utilized sales techniques to build customer interest and close sales.
• Asked relevant questions to assist customers with selecting needed or requested products and services.
• Implemented upselling techniques to increase revenue and move product.
• Developed extensive knowledge of products and services to better assist customers.
• Educated customers on product and service benefits, explaining features and answering questions.
• Attained sales targets on monthly/promotional basis.
• Built personal relationships with guests to promote positive experiences