Customer service/data entry
DeAnn Stubenfield
NORC at the University of Chicago
Chicago,IL
8
Years of experience
Achieved high customer satisfaction by effectively addressing concerns and providing solutions.,Promoted a collaborative workplace by prioritizing customer relations and support.
Work History
Telephone interviewer
2 Years 3 Months- Conduct phone interviews for households nationwide on behalf of the CDC While Inputting data related to the questions that are being asked
Resident care representative
3 Years 1 Month- Assisted residents with issues in the apartment or building.
- Assisted residents with over the phone and online payments
- Created work orders in yardi voyager
- Inputted data into the Yardi system
- Performed rent amount calculations
- Created appointments for lease renewals, payments, ledger, sec 8 doc signing
Mail handler assistant
5 Months- Separating packages based off zip codes and locations
Office Assistant/File maintenance clerk/Receptionist
2 Years- Processed purchase orders and maintenance work orders
- Typing
- Filing resident's files(alphabetical and numerical)
- Answered phones
- Provided customer service to residents and delivery staff
- Inputted data into the Yardi system
- Performed income calculations
- Trained new staff on office procedures, enhancing onboarding experience and knowledge retention.
- Developed and maintained spreadsheets for tracking office supplies, improving inventory management practices.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
Education
Associate of Science - Liberal Arts Major, Business Minor
Skills
Delivered efficient data entry at a rate of 45 words per minute
enhancing overall productivity.
Streamlined document organization through effective filing practices.
Contributed intermediate-level expertise in Microsoft Word and QuickBooks to improve workflow.
Enhanced team collaboration by applying beginner-level skills in Excel and PowerPoint.
Achieved 8 years of reliable data entry experience with a focus on accuracy.
Maximized the use of the Yardi system over 6 years to improve operational efficiency.
Provided exceptional reception services for 10 years
fostering positive client interactions.
Timeline
Telephone interviewer
NORC at the University of Chicago
03.2024 - CurrentRead More
Resident care representative
Pangea real estate/CYM LIVING LLC
10.2020 - 11.2023Read More
Mail handler assistant
United States Postal Service
05.2020 - 10.2020Read More
Office Assistant/File maintenance clerk/Receptionist
East Lake Management
03.2018 - 03.2020Read More
Harold Washington College
Associate of Science from Liberal Arts Major, Business Minor
Read More