Deann Tag

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Handled customer transactions, including deposits and withdrawals.

Streamlined referral of customers to respective lending departments.

Guided customers towards appropriate sections for their investment requirements.

Coordinated teller activities during a two-year tenure.

Six years of dedicated customer service involvement.

Processed new accounts while addressing customer issues.

• Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
• Oversaw currency shipments and deposits while adhering to strict safety guidelines.
• Replenished ATM funds in empty canisters prior to validation process.
• Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
• Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
• Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
• Introduced customers to other bank team members to help meet financial needs.
• Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
• Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
• Enhanced customer satisfaction by providing efficient and accurate transaction services.
• Strengthened client relationships through exceptional service and proactive identification of financial needs.
• Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.