Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Accomplishments
Timeline
Deanna Abraham

Deanna Abraham

Manager
New Iberia,LA

Summary

At Cool Scene, I spearheaded a team to enhance customer satisfaction and streamline operations, mastering time management and team leadership. My strategic planning and problem-solving skills led to a significant morale boost and efficiency, setting new benchmarks in customer relationship management and operational excellence.

Overview

27
27
years of professional experience

Work History

Manager

Cool Scene
03.2012 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Self Employed (Housekeeper)

Self Employed Services
Lafayette , La
03.1998 - 11.2012
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Dusted picture frames and wall hangings with cloth.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Changed bed linens and collected soiled linens for cleaning.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Sorted, laundered and put away various laundry items.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Education

High School Diploma -

St Martinville Senior High , Saint Martinville, LA
05.1994

General

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Customer Relationship Management (CRM)
  • Staff Development
  • Sales Techniques
  • Policy Implementation
  • Schedule Preparation
  • Marketing
  • Expense Tracking
  • Customer Service
  • Decision-Making
  • Problem Resolution
  • Positive Attitude
  • Attention to Detail
  • Multitasking
  • Problem-Solving
  • Multitasking Abilities
  • Issue and Conflict Resolution
  • Budgeting and Cost Control
  • Managing Scenes
  • Performance Tracking and Evaluations
  • Food and Beverage Management
  • Coaching and Mentoring
  • Managing Routines
  • Managing Employee Relations
  • Team Leadership
  • Employee Training
  • Managing Defaults
  • Managing Terminations
  • Job Assignments
  • Productivity Performance
  • Managing Cash Register
  • Overseeing Employees
  • Managing Operations and Efficiency
  • Managing Files and Records
  • Social Media Platforms
  • Reconciling Cash Drawers
  • Managing Multiple Tasks

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefits401k match

Accomplishments

  • Supervised team of 20-25 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Manager - Cool Scene
03.2012 - Current
Self Employed (Housekeeper) - Self Employed Services
03.1998 - 11.2012
St Martinville Senior High - High School Diploma,

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