Deanna Abraham
Manager
New Iberia,LA
Summary
At Cool Scene, I spearheaded a team to enhance customer satisfaction and streamline operations, mastering time management and team leadership. My strategic planning and problem-solving skills led to a significant morale boost and efficiency, setting new benchmarks in customer relationship management and operational excellence.
Overview
27
27
years of professional experience
Work History
Manager
Cool Scene
New Iberia, LA
03.2012 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Self Employed (Housekeeper)
Self Employed Services
Lafayette , La
03.1998 - 11.2012
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Dusted picture frames and wall hangings with cloth.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Changed bed linens and collected soiled linens for cleaning.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Sorted, laundered and put away various laundry items.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Education
High School Diploma -
05.1994
General
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Staff Development
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Marketing
- Expense Tracking
- Customer Service
- Decision-Making
- Problem Resolution
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Issue and Conflict Resolution
- Budgeting and Cost Control
- Managing Scenes
- Performance Tracking and Evaluations
- Food and Beverage Management
- Coaching and Mentoring
- Managing Routines
- Managing Employee Relations
- Team Leadership
- Employee Training
- Managing Defaults
- Managing Terminations
- Job Assignments
- Productivity Performance
- Managing Cash Register
- Overseeing Employees
- Managing Operations and Efficiency
- Managing Files and Records
- Social Media Platforms
- Reconciling Cash Drawers
- Managing Multiple Tasks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefits401k matchAccomplishments
- Supervised team of 20-25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Manager - Cool Scene
03.2012 - Current
Self Employed (Housekeeper) - Self Employed Services
03.1998 - 11.2012
St Martinville Senior High - High School Diploma,