Deanna Abron
Chicago, IL,Chicago IL
Summary
Dynamic and results-driven professional with extensive experience in reception management at Chicago Ridge Nursing Home. Proven ability to enhance client relations and streamline appointment scheduling, leading to improved service delivery. Skilled in document management and adept at multitasking, fostering a collaborative environment while ensuring operational efficiency.
Overview
5
5
years of professional experience
Work History
Receptionist Administrator
Chicago Ridge Nursing Home
11.2024 - 10.2025
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between departments to streamline information flow and enhance service delivery.
- Maintained accurate records of daily transactions and correspondence, improving documentation processes.
- Assisted in the preparation of reports and presentations for senior management, enhancing decision-making efficiency.
- Implemented office organization strategies that improved workspace productivity and reduced clutter.
- Trained new staff on reception protocols, fostering a collaborative team environment and operational consistency.
- Utilized scheduling software to optimize meeting arrangements, ensuring effective time management for executives.
Lead Receptionist
St James Nursing Home
06.2023 - 08.2024
- Supervised front desk operations to ensure smooth workflow and efficient guest service.
- Trained new reception staff on procedures, systems, and customer service standards.
- Managed appointment scheduling using electronic health record system to optimize patient flow.
- Coordinated communication between departments to facilitate seamless operations and resident care.
- Implemented process improvements to enhance front desk efficiency and reduce wait times.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Streamlined check-in processes for clients, resulting in reduced wait times and improved overall experience.
- Processed incoming mail and packages efficiently, ensuring prompt distribution to appropriate recipients within the organization.
Patient Enrollment Associate
Urgent Care Home Health
07.2020 - 02.2023
- Facilitated patient enrollment processes to ensure timely access to home health services.
- Managed electronic health records for accuracy and compliance with regulatory standards.
- Coordinated communication between patients, providers, and insurance companies to streamline enrollments.
- Enhanced onboarding processes by incorporating feedback from patients and team members.
- Implemented quality control measures to improve enrollment accuracy and reduce processing time.
- Mentored junior associates on best practices in patient interaction and documentation protocols.
- Analyzed enrollment data to identify trends and recommend process improvements for efficiency.
- Developed training materials for new staff on enrollment procedures and systems usage.
Education
High School Diploma -
Fenger Academy
Chicago, IL06-2004
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Reception area maintenance
- Mail handling
- Document scanning and digitization
- Client relations
- Calendar management
- Scheduling appointments
- Supply management
- Visitor access management
- Confidential information management
- Phone and email etiquette
- Customer service
- Data entry
- Microsoft office
- Multitasking and organization
- Administration and operations
- Support services
- Administrative management
- Business administration
- Policy and procedure modification
- Leadership and change management
- Quality assurance
- Event coordination
- Program development
- New hire orientation
- Report preparation
- Project management
Timeline
Receptionist Administrator
Chicago Ridge Nursing Home
11.2024 - 10.2025
Lead Receptionist
St James Nursing Home
06.2023 - 08.2024
Patient Enrollment Associate
Urgent Care Home Health
07.2020 - 02.2023
High School Diploma -
Fenger Academy