Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deanna Andrews

Fall River,MA

Summary

Dear Hiring Manager, It is with great enthusiasm that I submit my resume for of related work experience aligns well with your requirements and expectations. Specifically, I would be an asset to your organization. My background includes efficient execution and delivery of the processes and responsibilities needed to successfully accomplish all tasks on my plate. Furthermore, I habitually work to not only resolve internal and external conflicts but to also improve employee engagement within my team—which is, I believe, a crucial component of team success. My expertise in quality coaching, management and retention would lead to immediate contributions upon hire. Beyond this, my problem solving, multitasking and leadership proficiencies ensure that I will always deliver the pinnacle of customer service while maintaining professional and effective customer communication. This opportunity most certainly piques my interest and excitement, as my skills and experience set me up for success as a customer specialist. I look forward to setting up some time to discuss how I can immediately contribute to the growth of your team and provide additional insight into my qualifications and experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Bluetriton Brands LLC
02.2018 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

On Process
05.2016 - 12.2018
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Implemented and developed customer service training processes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Surpassed sales goals through effective strategies.

Technical Support Representative

CVS HEALTH CORPORATION
12.2015 - 06.2016
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.

Education

High School Diploma -

Diman Regional Technical Institute - School of Practical Nursing
Fall River, MA
05.2010

Skills

  • Business Development Understanding
  • Report Preparation
  • Technical Support
  • Account Management
  • Microsoft Excel
  • Sales Expertise
  • Salesforce
  • Customer Consulting
  • Quality Assurance Controls

Timeline

Customer Service Representative

Bluetriton Brands LLC
02.2018 - Current

Customer Service Representative

On Process
05.2016 - 12.2018

Technical Support Representative

CVS HEALTH CORPORATION
12.2015 - 06.2016

High School Diploma -

Diman Regional Technical Institute - School of Practical Nursing
Deanna Andrews