Summary
Overview
Work History
Education
Skills
Timeline
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Deanna Arquilla

Naperville,IL

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Resourceful Medical Assistant experienced in medical and administrative assistance. Comprehensive background in accurately recording patient health information, taking vital signs, and processing client needs. Gathers complete patient insurance information quickly to streamline patient appointments.

i am currently in school to complete my medical assistant degree, i go to school online so i have flexible work hours. i enjoy working with patients and helping them get better anyway i can.

Overview

11
11
years of professional experience

Work History

Cashier

Jewel Osco
Naperville, IL
06.2013 - 12.2016
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer identification for alcohol or tobacco purchases.
  • Promoted specific item options to drive sales and achieve add-on purchases.

Voluntary Worker

Edward-Elmhurst Hospital
Naperville, IL
04.2016 - 07.2016
  • Prepared folders for new cases to be entered and organized closed files.
  • worked with patients with exercises , getting them ready to leave after there therapy.
  • Cleaned all stations when patients leave

Central Scheduling Specialist

Edward-Elmhurst Hospital
Warrenville, IL
03.2017 - 05.2019
  • Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Called patients to schedule [Type] appointments, consistently double-checking information and availability.
  • Communicated with patients to gather intake data and verify chart information.
  • Adhered to all HIPAA requirements to safeguard patient confidentiality.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
  • Helped patients complete paperwork and explained processes and procedures.
  • Answered [Number] average daily phone calls to schedule appointments and address patient inquiries.

Patient Service Representative

Edward Health Ventures
Naperville, IL
06.2019 - 08.2020
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Ran credit card batches and balanced deposits on daily basis.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scheduled patient appointment and procedures.
  • Checked daily doctor schedules and verified insurance.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Answered over [Number] telephone calls per day to schedule appointments and answer patient questions.

Patient Service Representative

Wheaten Eye Clinic
Wheaten , IL
10.2020 - 12.2020
  • Answered patient questions and fielded complaints to resolve issues.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Ran credit card batches and balanced deposits on daily basis.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled patient appointment and procedures.
  • scheduled follow up appointments with the Doctors
  • scheduled procedures
  • worked on calling and scheduling patients through inbasket messages

Patient Service Representative

Rush Medical Center
Aurora, IL
02.2021 - 04.2021
  • Answered patient questions and fielded complaints to resolve issues.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • answered all incoming call's, scheduled patients for next opening
  • made sure all information was up to date, asked all appropriate questions to get the patient scheduled in accurate time.
  • checked patients in and out for the appointments
  • checked next days scheduled for the providers make sure all appointments are correct.
  • Documented and managed patient information in computer system.

Medical Assistant

suburban gastroenterology
Naperville, IL
05.2021 - Current
  • check patients in for there appointments, ask appropriate questions before hand , verify their PCP, insurance and all demographic information
  • when patients are completed with there appointment , checking them out for there visit scheduling any follow up appointments, any procedures the doctor orders.
  • if scheduled a procedure going over all preparation with the patient, answer any questions they might have.
  • answering all inbound calls for appointments, making follow up or new patient appointments.
  • verifying RFL form Dr , insurance , all demographic information has to be done before scheduling appointment.
  • getting appointment information , why they are coming in for the Doctor.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Education

High School Diploma -

Metea Valley High School
Aurora
05.2013

Medical Assistence - Health Care

Penn Foster College
Scottsdale, AZ

Skills

  • Customer assistance
  • Issue resolution
  • Cash drawer balancing
  • Payment processing
  • Cash management
  • Liquor regulations and compliance
  • ID verification
  • Insurance knowledge
  • Medical terminology knowledge
  • Understands mobility assistance needs
  • Human anatomy and physiology
  • Electrocardiography (EKG)
  • First aid
  • Stocking supplies
  • Appointment confirmation
  • Medical filing
  • Scheduling appointments
  • Team management
  • Active listening

Timeline

Medical Assistant

suburban gastroenterology
05.2021 - Current

Patient Service Representative

Rush Medical Center
02.2021 - 04.2021

Patient Service Representative

Wheaten Eye Clinic
10.2020 - 12.2020

Patient Service Representative

Edward Health Ventures
06.2019 - 08.2020

Central Scheduling Specialist

Edward-Elmhurst Hospital
03.2017 - 05.2019

Voluntary Worker

Edward-Elmhurst Hospital
04.2016 - 07.2016

Cashier

Jewel Osco
06.2013 - 12.2016

High School Diploma -

Metea Valley High School

Medical Assistence - Health Care

Penn Foster College

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Deanna Arquilla