Deanna Badger
Sandusky
Summary
Dynamic Executive Assistant and Project Manager with a proven track record at Sheldon Medical Supply, excelling in software implementation and customer experience strategy. Adept at leading cross-functional teams, optimizing workflows, and enhancing service delivery. Recognized for meticulous attention to detail and effective communication, driving significant improvements in operational efficiency.
Professional administrative professional with track record in supporting executive leadership. Proven ability to handle confidential information and manage executive schedules effectively. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills.
Overview
15
15
years of professional experience
Work History
Executive Assistant / Project Manager
Sheldon Medical Supply
01.2018 - Current
- Spearheaded multiple cross-functional software implementations as internal project lead
- Ensured smooth system integrations, including Brightree, improving EHR/order flow
- Led companywide efforts to elevate the customer experience and streamline service delivery
- Managed executive operations, internal communications, and end-to-end hiring processes
- Completed all insurance credentialing for company
- Handled confidential and sensitive information with discretion and tact.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Customer Service Manager / Executive Manager
Sheldon Medical Supply
01.2013 - 01.2018
- Promoted three times, showcasing adaptability and leadership growth
- Supervised a high-performing service team, driving efficiency and satisfaction
- Developed SOPs that improved resolution time and optimized team workflows
- Resolved escalated issues and improved communication between departments
Department Manager
Walmart
01.2011 - 01.2018
- Oversaw daily operations across departments with a strong focus on customer experience
- Achieved top regional metrics in service performance and shrink reduction
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Education
Business Management and Accounting
Robert Morris University
Peoria, IL01.2014
High School Diploma - undefined
Sandusky High School
Sandusky, MI01.2010
Skills
- Customer Experience Strategy
- Software Implementation & Integration
- Brightree & DME Systems
- Project Management & Workflow Redesign
- Staff Training & Team Leadership
- Performance Coaching & Recruitment
- Escalation Resolution & Process Improvement
- HIPAA Compliance
- Meticulous attention to detail
- Expense reporting
- Microsoft Office, Excel, Teams
- Office management
Timeline
Executive Assistant / Project Manager
Sheldon Medical Supply
01.2018 - Current
Customer Service Manager / Executive Manager
Sheldon Medical Supply
01.2013 - 01.2018
Department Manager
Walmart
01.2011 - 01.2018
High School Diploma - undefined
Sandusky High School
Business Management and Accounting
Robert Morris University
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