Deanna Badgley
Menifee,CA
Summary
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrator
Fallbrook Health District
Fallbrook, CA
07.2023 - Current
- Assisted in daily administrative tasks to ensure smooth office operations.
- Supported team members with scheduling and calendar management.
- Organized files and documents for easy retrieval and reference.
- Responded to inquiries and provided information to clients and visitors.
- Maintained office supplies inventory, ensuring availability of essential materials.
- Contributed to the preparation of reports and presentations as needed.
- Collaborated with colleagues on various projects to enhance workflow efficiency.
- Engaged in training sessions to develop skills in office software and procedures.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
Memory Care Director
Pacifica Senior Living
Hemet, CA
03.2020 - 07.2023
- Oversaw daily operations of memory care program, ensuring adherence to best practices and regulatory compliance.
- Developed and implemented individualized care plans tailored to residents' specific needs and preferences.
- Led training sessions for staff on effective communication techniques with residents experiencing cognitive decline.
- Collaborated with families to address concerns and enhance quality of life for residents through personalized engagement activities.
- Monitored resident progress and adjusted care strategies in response to changing health conditions or feedback.
- Established partnerships with local healthcare providers to ensure comprehensive support for residents' medical needs.
- Implemented quality assurance measures, resulting in improved service delivery and resident satisfaction scores.
- Mentored new staff members, fostering a culture of compassion and excellence in memory care provision.
- Maintained a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
- Conducted regular assessments of each resident''s cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
- Improved resident quality of life by developing and implementing personalized care plans for each individual in the memory care unit.
- Achieved high levels of family satisfaction with regular updates on their loved ones'' progress and addressing concerns promptly.
- Managed budget effectively, ensuring adequate resources and supplies were available for memory care programming needs.
- Collaborated with other departments to enhance inter-disciplinary care for residents, ultimately improving overall wellbeing.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Implemented strategies for managing challenging behaviors among residents, promoting positive interactions between staff members and individuals suffering from dementia.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
Medical Assistant
Scripps La Jolla Dr. Livingston
San Diego, CA
06.2001 - 03.2020
- Assisted in patient intake processes, ensuring accurate collection of medical histories and vital signs.
- Coordinated appointment scheduling, optimizing physician availability and enhancing patient flow.
- Administered medications and provided injections under physician supervision, ensuring compliance with safety protocols.
- Educated patients on treatment plans and medication instructions, fostering adherence to healthcare recommendations.
- Managed electronic health records with precision, maintaining confidentiality and accuracy of patient information.
- Streamlined office procedures by implementing new filing systems, improving overall operational efficiency.
- Mentored junior staff on clinical procedures and best practices, promoting a culture of continuous learning.
- Led initiatives to enhance patient satisfaction through feedback collection and service improvement strategies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Education
M.A Certificate - Medical
U.E.I
San Diego Ca05-2001
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- Documentation and reporting
- Decision-making
- Team building and leadership
- Office management
- Personable and approachable
- Data confidentiality
- Team collaboration
- Document management
- Staff management
- Schedule coordination
- Conflict resolution
- Work Planning and Prioritization
- Time management
- Relationship development
- Goal setting
- Employee supervision
- Deadline adherence
- Business administration
- New hire onboarding
- Bookkeeping
- Resourceful and analytical
- Strategic planning
- Budget management
- Timesheet processing
- Events coordination
- Supplies ordering
- Multiple priorities management
Accomplishments
- Supervised team of 36 staff members.
- Achieved awards by completing all tasks with accuracy and efficiency.
- Specialize in Behavioral Health
Certification
- Behavioral Health
Languages
English
Native or Bilingual
Timeline
Administrator
Fallbrook Health District
07.2023 - Current
Memory Care Director
Pacifica Senior Living
03.2020 - 07.2023
Medical Assistant
Scripps La Jolla Dr. Livingston
06.2001 - 03.2020
M.A Certificate - Medical
U.E.I