Deanna Bakke
Spring,TX
Summary
Dynamic Operations Customer Service Manager at Flooring Services of Texas, skilled in policy writing and conflict resolution. Achieved significant improvements in customer satisfaction ratings through effective training and resource allocation. Proven leader with a strong focus on process improvement and cross-department collaboration, ensuring timely service delivery and operational excellence.
Overview
18
18
years of professional experience
Work History
Operations Customer Service Manager
Flooring Services of Texas
Houston, TX
04.2004 - 07.2022
- Developed customer service policies and procedures to ensure high quality of service.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Managed daily operations including staffing schedules, resource allocation, budgeting.
- Coordinated with other departments to ensure timely delivery of products and services to customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Trained new hires on company processes and best practices for customer service delivery.
- Ensured that customer inquiries were handled in a timely and professional manner.
Education
Some College (No Degree) - Microsoft Applications
Irvine Valley College
Irvine, CASkills
- Customer service
- Policy writing
- Resource allocation
- Budget management
- Staff training
- Process improvement
- Conflict resolution
- Team leadership
- Cross-department collaboration
- Time management
- Problem solving
- Attention to detail
Accomplishments
- Manager of the year 3 times.
Timeline
Operations Customer Service Manager
Flooring Services of Texas
04.2004 - 07.2022
Some College (No Degree) - Microsoft Applications
Irvine Valley College
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