DeAnna Barry
Post Falls,Idaho
Summary
Productive Office Manager with excellent skills in customer service, office management and administrative support. Remains professional, positive and tactful in all situations with focus on maintaining smooth business operations, team moral as well as customer satisfaction and retention. Self-motivated, willingness to adapt to change and learn new skills. Ability to maintain strict confidentiality.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
American Portables
08.2023 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and routing service trucks.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as inputting payroll information and updating employee files as requested per company policy guidelines.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Office Manager
Deep Sea Charters
05.2015 - 06.2023
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Resolved financial discrepancies and customer billing issues with timely attention
- Maximized cash flow through optimal billing and collection processes
- Collaborated with vessel owner to resolve customer complaints and drive customer experience and satisfaction
- Updated customer accounts, daily audit of accounts for financial accuracy, updated company database
- Created digital content for marketing
- Maintained website and social media content
- Created, maintained and updated filing systems for paper and electronic documents
- Created and delivered gift certificates, vouchers and necessary documentation as requested
- Oversaw office inventory activities by ordering merchandise and stocking and shipment receiving
- Developed and maintained successful relationships with vendors and suppliers
- Coached new hires on company processes while managing employees to achieve maximum production
Customer Service Professional
Time Warner Cable
03.2009 - 08.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
Office Administration And Management
Clover Park Technical College
Lakewood, WASkills
- Calculating Liabilities
- Goal Oriented
- Credit and Collections
- Billing and Invoicing
- Workflow Optimization
- Email Correspondence
- Office Management Software
- Clerical Support
- Website Management
- Excellent Multitasking Abilities
Timeline
Administrative Assistant
American Portables
08.2023 - 04.2024
Office Manager
Deep Sea Charters
05.2015 - 06.2023
Customer Service Professional
Time Warner Cable
03.2009 - 08.2011
Office Administration And Management
Clover Park Technical College
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