Deanna Bates
Anchorage,AK
Summary
Customer-focused administrative professional with strong experience delivering accurate, friendly, and knowledgeable assistance in fast-paced environments. Skilled in guiding individuals through multi-step procedures, resolving concerns, and maintaining compliance with policies and documentation standards. Known for professionalism, adaptability, and clear communication while supporting diverse customers and internal teams.
Overview
10
10
years of professional experience
Work History
Operations Specialist
Anchorage School District
, AK
01.2023 - 01.2025
- Supported personnel and community members by providing accurate information and professional assistance.
- Processed recurring administrative tasks and time-sensitive records using multiple systems.
- Handled questions, resolved routine issues, and ensured compliance with internal procedures.
- Adapted quickly to changing processes, policies, and digital systems.
Administrative Assistant
Anchorage School District
, AK
01.2017 - 01.2023
- Guided staff and customers through district procedures requiring documentation, approvals, and system updates.
- Entered, tracked, and verified data in multiple databases while maintaining accuracy and confidentiality.
- Provided clear written and verbal communication to resolve inquiries and explain requirements.
Administrative Clerk
Anchorage City Limits Lofts
, AK
01.2015 - 01.2017
- Assisted customers with registration, forms, and documentation requirements.
- Used digital systems to scan file, and maintain detailed records.
- Addressed customer questions and escalated issues as needed.
Education
AI Consultant Certification -
Accredited CPD & Training
12.2025
IT Professional Certificate - Essentials: Information Technology
Eastern Gateway Community College
B.A - International Studies
University of Michigan
Associate - Science
Henry Ford Community College
Skills
- Office administration
- Filing and data archiving
- Documentation and reporting
- Time management
- Records management
- Relationship building
- Mac & Windows OS
Personal Information
Title: Customer Service Representative
Timeline
Operations Specialist
Anchorage School District
01.2023 - 01.2025
Administrative Assistant
Anchorage School District
01.2017 - 01.2023
Administrative Clerk
Anchorage City Limits Lofts
01.2015 - 01.2017
AI Consultant Certification -
Accredited CPD & Training
IT Professional Certificate - Essentials: Information Technology
Eastern Gateway Community College
B.A - International Studies
University of Michigan
Associate - Science
Henry Ford Community College