Deanna Battelini
Fox Lake,IL
Summary
Dynamic Shift Supervisor with a proven track record at Red Robin, excelling in cash handling and employee training. Recognized for enhancing customer satisfaction through effective problem resolution and staff motivation. Adept at strategic planning and scheduling, ensuring operational efficiency during peak hours while fostering a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Red Robin
09.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Line Cook
Bull Valley Golf Club
05.2021 - 08.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
Shift Manager
McDonald's Restaurant
05.2015 - 12.2020
Education
High School Diploma -
Valley High School
Las Vegas, NV06.2009
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Staff motivation
- Staff development
- Strategic planning
- Scheduling coordination
Timeline
Shift Supervisor
Red Robin
09.2021 - Current
Line Cook
Bull Valley Golf Club
05.2021 - 08.2021
Shift Manager
McDonald's Restaurant
05.2015 - 12.2020
High School Diploma -
Valley High School