Deanna Baty
Muskogee,OK
Summary
Financial professional with a track record of enhancing customer satisfaction and retention at Arvest Bank through expert relationship management and sales expertise. Excelled in cross-selling and managing high-volume transactions, demonstrating exceptional attention to detail and customer service orientation. Mentored colleagues, contributing to team success and achieving sales targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Financial Sales Rep/ Relationship Banker
Arvest Bank
02.2020 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
- Verified customer identity and reviewed documentation for accuracy.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Contributed to successful branch operations by maintaining a well-organized and efficient working environment.
- Managed sensitive customer documents securely, safeguarding client privacy and minimizing risk exposure for the bank.
- Processed loan applications accurately and promptly, contributing to increased client satisfaction levels.
- Assisted customers in opening accounts, ensuring a smooth onboarding experience and high satisfaction levels.
- Trained and mentored new personnel hired to fulfill various roles.
Teller/ Senior Teller
Arvest Bank
08.2017 - 02.2020
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Mentored newly hired team members on appropriate responses to patron questions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Investigated and promptly resolved issues with patron accounts.
- Cross-sold credit cards, loans and other bank products.
Cage Cashier
Creek Nation Casino Muscogee
10.2013 - 08.2017
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Provided support to other team members when needed.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Supported promotional events, managing additional cash flow and customer inquiries effectively.
- Demonstrated exceptional problem-solving skills, addressing customer concerns to ensure positive experience.
- Performed check cashing for customers based on company policies.
- Monitored customer transactions to detect suspicious or fraudulent activity.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Helped patrons access funds by cashing checkers and processing credit card advances.
Education
High School Diploma -
Muskogee High School
Muskogee, OK05-2009
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
- Cross-selling products
- Loans
- Credit assessment
- Multitasking Abilities
- Critical thinking
- Decision-making
- Time management
- Attention to detail
Certification
- Notary Public - Oklahoma Secretary of State or other designated state authority.
- NMLS
- Licensed Insurance Agent/Broker - Oklahoma Department of Insurance.
Timeline
Financial Sales Rep/ Relationship Banker
Arvest Bank
02.2020 - Current
Teller/ Senior Teller
Arvest Bank
08.2017 - 02.2020
Cage Cashier
Creek Nation Casino Muscogee
10.2013 - 08.2017
- Notary Public - Oklahoma Secretary of State or other designated state authority.
- NMLS
- Licensed Insurance Agent/Broker - Oklahoma Department of Insurance.
High School Diploma -
Muskogee High School
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