Summary
Overview
Work History
Education
Skills
Timeline
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Deanna Benowitz

Lakeland

Summary

Dedicated and dependable individual with a commitment to exceeding expectations in supporting teams and providing exceptional customer service. Equipped with extensive training in delivering top-notch hospitality and possessing a strong service-oriented background, well-prepared for this role. Proficient in customer service, problem-solving, and building relationships, prioritizing collaboration and achieving results while remaining adaptable to evolving demands. Recognized for reliability, effective communication skills, and unwavering commitment to maintaining high standards.

Overview

13
13
years of professional experience

Work History

Service Professional

Olive Garden
02.2023 - Current
  • Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
  • Managed high-volume workloads while maintaining a strong focus on client satisfaction.
  • Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
  • Demonstrated commitment to professional development by working closely with upper management and reading inspirational work books.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Assisted in training new employees, sharing knowledge of best practices and company procedures.
  • Resolved customer complaints, ensuring an optimal resolution for both the client and company.

Professional Service

Bahama Breeze
05.2019 - 02.2023
  • Trained and coached servers during shifts to meet company and brand standards
  • Handled server and guest complaints to resolve situations in best interest of business
  • Exercised manager authority to perform refunds, voids, and discounts
  • Handled cash and credit card transactions using POS system and maintained accurate drawer count

Certified Trainer/Server

Cracker Barrel
05.2018 - 05.2019
  • Acted as intermediary between servers and management to help restaurant operate smoothly
  • Equipped servers with knowledge needed to properly serve customers and uphold service standards of restaurant
  • Served as positive role model and mentor for restaurant waitstaff to address service-related questions or concerns

Shift Manager

Noodles & Co
03.2017 - 05.2018
  • Supervised hourly and temporary personnel, provided work direction, and reviewed work processes
  • Oversaw day-to-day operations and special projects in fast-paced work environments
  • Improved team member performance through motivation and training

Merchandise Associate

Universal
08.2012 - 04.2017
  • Educated customers on locations
  • Cash handling
  • Ensured the sales floor was stocked with all eligible product
  • Identified and resolved possible customer challenges and complaints
  • Identified display opportunities and maximized display positioning

Education

Associate of Arts - General Studies, Education

Valencia College
Orlando, FL
06.2017

High School Diploma -

Freedom High
Orlando, FL
06.2008

Skills

  • Inventory control
  • Manage operations
  • Staff hiring
  • Employee relations
  • Customer service
  • Upselling strategies
  • Complaint resolution
  • Brand awareness
  • Problem-solving abilities
  • Excellent communication
  • Reliability

Timeline

Service Professional

Olive Garden
02.2023 - Current

Professional Service

Bahama Breeze
05.2019 - 02.2023

Certified Trainer/Server

Cracker Barrel
05.2018 - 05.2019

Shift Manager

Noodles & Co
03.2017 - 05.2018

Merchandise Associate

Universal
08.2012 - 04.2017

Associate of Arts - General Studies, Education

Valencia College

High School Diploma -

Freedom High

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Deanna Benowitz