Deanna Blakeney
Matthews,NC
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Overview
6
6
years of professional experience
Work History
Leasing and Marketing Manager
Fogelman Management
Matthews, NC
05.2024 - Current
- Developed relationships with local businesses to promote rental units.
- Implemented innovative advertising techniques to enhance visibility of available units online and in print media.
- Conducted market research and analysis to identify potential tenants.
- Created promotional materials, such as flyers and brochures, for marketing campaigns.
- Ensured that company branding is consistent across all platforms used for marketing purposes.
- Organized events and activities to attract new tenants and retain existing ones.
- Monitored competitors' activities in order to stay ahead of the competition.
- Recruited qualified personnel for sales and marketing roles within the organization.
- Managed tenant relations by responding to inquiries, addressing complaints, and resolving issues in a timely manner.
Sales Associate
Preferred Apartment Communities
Matthews, NC
08.2023 - 05.2024
- Market property to prospective tenants, maintain high customer approval rating, leverage sales and marketing strategies, escalate critical issues, track leads, receive rent payments, conduct tours, contact and follow up with tenants, promote high level of customer service, implement new policies or procedures
Assistant Property Manager
Pedcor Management
Charlotte, NC
02.2021 - 04.2023
- Promote high level of customer service, execute leases, supervise property staff, coordinate maintenance and repair requests, settle tenant conflicts, increase revenue, manage property budget, inspect properties regularly, update tenant and unit information, draft and monitor budgets
Office Manager
Charlotte Mecklenburg School System
Charlotte, NC
11.2018 - 09.2021
- Assess compliance, coordinate office activities and operations, handle scheduling, maintain office organization
Education
Associate of Applied Science - Human Resources Development
Columbia Southern University
Orange Beach, AL05.2021
Associate of Arts - Interior Design
The Art Institute of Charlotte
Charlotte, NC06.2002
Skills
- Training and coaching
- Senior leadership support
- Accounts payable and receivable
- Calculate lease balances
- Move-in costs
- Pro-rations
- Special rates
- Data entry
- Customer relations
- CRM and office management software
- Create and manage property budget
- Review and analyze current market conditions
- Analyze property reports
- Familiarity with legal aspects/fair housing laws
- Familiarity with company policies and procedures
- Due diligence
- Partnership Building
- Rent collection
- Resident relations
- Contacted and followed up with tenants on renewal notices
- Administer HUD recertifications
- Compliance with Fair Housing laws and Equal Employment Opportunity
- Built relationships with service vendors and submitted associated billing statements
- Completion of internal training for market-rate: One-Site Navigation and Prospects, Move-ins and Rents, Move-outs
- Inspected properties regularly to identify deficiencies and schedule repairs
- Updated tenant and unit information to keep current in housing database
- Drafted and monitored budgets for overall maintenance and operations
- Property Management
- Advertising Strategy
- Partnership Development
- Client Relations
- Dispute Handling
- Complaints Investigation
- Teamwork and Collaboration
- Self Motivation
Accomplishments
I pride myself on being a total team player, who understands that providing strong leadership skills helps to develop and maintain employee retention.
Timeline
Leasing and Marketing Manager
Fogelman Management
05.2024 - Current
Sales Associate
Preferred Apartment Communities
08.2023 - 05.2024
Assistant Property Manager
Pedcor Management
02.2021 - 04.2023
Office Manager
Charlotte Mecklenburg School System
11.2018 - 09.2021
Associate of Applied Science - Human Resources Development
Columbia Southern University
Associate of Arts - Interior Design
The Art Institute of Charlotte
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