Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DEANNA BLANKENSHIP

Loxahatchee Groves

Summary

Professional property management expert prepared to excel in overseeing multiple properties and ensuring optimal performance. Known for enhancing tenant satisfaction and property value through effective management strategies. Focused on team collaboration and achieving results while adapting to changing needs. Skilled in financial oversight and operational efficiency, with reputation for reliability and flexibility.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Regional Property Manager

Harbor Group Management Company
03.2021 - Current
  • Led operations for up to 9 Class A properties simultaneously, supervising a team of 46 staff members.
  • Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
  • Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
  • Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
  • Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
  • Collaborated with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
  • Monitored industry trends and regulatory updates, implementing necessary changes promptly to maintain compliance across all managed properties.

Property Manager

Harbor Group Management Company
09.2018 - 05.2021
  • Lead a team of eleven engaged in property management operations for residential communities and in ensuring long-term profitability.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Develop budgets and forecasts and optimize opportunities for new marketing prospects. Develop reports, allocate resources, and ensure operational compliance with industry and corporate standards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.

Property Manager

Atlas Residential
08.2017 - 07.2018
  • Handled tenant complaints promptly and appropriately.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Property Manager

Harbor Group
05.2014 - 06.2017
  • Simultaneously maintained profitable operation of two garden-style apartment communities equaling 1064 apartment homes. Handled all operational and management phases, including but not limited to: supervising and mentoring 24 employees, resident relations, payables, general office administration, development of annual operating expense budget, monthly variance reporting, maintenance, direct control of all personnel. During this time I have also assisted with due diligence, acquisitions, and dispositions of assets. Since arriving I’ve increased occupancy in both communities while one was on the market to be sold and the other while managing a $10 million-dollar renovation. Exceeded NOI at all properties.
  • Achieved “Property of the Year” in 2015
  • Managed a 10-million-dollar renovation of the property.

Property Manager

First Service Residential
11.2013 - 05.2014
  • Managed a garden style apartment community totaling 560 apartment homes. Provided excellent resident relations and retention efforts within the community, resolved resident concerns and issues while maintaining strict confidentiality. Trained leasing professionals to give excellent customer service, maintain high closing ratio’s and offer outstanding phone etiquette. Complete all move in and move out inspections, building, and grounds conditions. Raised occupancy
  • Increased NOI
  • Increased occupancy

Property Manager

Gates Hudson
05.2009 - 07.2013
  • Efficiently managed an 830 Luxury Class A garden-style apartment community before being transferred to a Luxury Class A condo/apartment mid-rise community equaling 270 homes that were struggling during lease up. Within 3 months raised occupancy from 68% leased to 98% leased. Managed all day-to-day operations involving tenants, subcontractors, and property management. Write clear and concise owner’s reports based on findings from quarterly financial statements. Worked with the owners and Regional Manager to identify, develop and achieve community goals and objectives. Establish and implemented leasing goals while managing an effective lease expiration program. Monitor all infrastructure and building expenses and reviewed, approved and processed invoices. Hold community events bi-monthly. Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.
  • YOY exceeded NOI
  • Maintained a 98% or higher occupancy

Property Manager

Land & Company
06.2002 - 08.2008
  • Managed two apartment communities totaling 444 apartment homes. Provided excellent resident relations and retention efforts within the community, resolved resident concerns and issues while maintaining strict confidentiality. Trained leasing professionals to give excellent customer service, maintain high closing ratio’s and offer outstanding phone etiquette. Perform credit, income, previous rental and criminal history verifications while processing rental applications in accordance with Fair Housing Guidelines. Prepare weekly productivity reports and present monthly budget reports. Receive resident payments, perform debt collections of default rent payments, and initiate the eviction process for all uncollected rent payments. Complete all move in and move out inspections, building, and grounds, conditions. Schedule all employees and contractors. Raised occupancy over 5% first month being at property
  • One of top employees’ companywide for sales calls accuracy
  • Raised occupancy 5% first month being on the property

Education

Business

Baker College
Owosso, MI
01.1998

Skills

  • Business planning
  • Contract negotiation
  • Regulatory compliance
  • Property inspections
  • Staff training and development
  • Marketing and advertising
  • Employee mentoring
  • Teamwork and collaboration
  • Problem-solving
  • Customer service
  • Reliability

Certification

  • CERTIFICATES, GRACE HILL 2009-2017 Obtained many certificates for completing courses pertaining to leasing, fair housing, mold, and management
  • CERTIFICATE, OSHA 2011 Successfully completed 10-hour Construction Safety and Health Course

Timeline

Regional Property Manager

Harbor Group Management Company
03.2021 - Current

Property Manager

Harbor Group Management Company
09.2018 - 05.2021

Property Manager

Atlas Residential
08.2017 - 07.2018

Property Manager

Harbor Group
05.2014 - 06.2017

Property Manager

First Service Residential
11.2013 - 05.2014

Property Manager

Gates Hudson
05.2009 - 07.2013

Property Manager

Land & Company
06.2002 - 08.2008

Business

Baker College

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