Deanna Bockhausen
Walker,MI
Summary
Experienced management professional with a diverse background in venue operations, restaurant management, and records administration. Skilled in team leadership, workflow optimization, and delivering exceptional organizational results. Recognized for a strong work ethic, attention to detail, and the ability to solve complex problems while managing multiple priorities in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Paraprofessional
North Oakview Elementary
Grand Rapids, MI
02.2026 - Current
- Support classroom activities and individualized instruction for students with diverse learning needs.
- Assist teachers in lesson planning and implementation.
- Collaborate with special education staff to implement IEP goals effectively.
- Supervise and assist students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Implement behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Support school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
File Processor & Records Manager
The Law Offices of David L. Carrier
Grand Rapids, MI
07.2023 - 07.2025
- Processed and verified a high volume of documents on a daily basis, ensuring accuracy and adherence to company standards.
- Assisted in training new team members on document processing procedures and best practices.
- Responded promptly to internal inquiries regarding document status, providing updates as needed.
- Managed electronic and physical filing systems, maintaining accurate records of all processed documents for future reference or audits.
- Collaborated with team members to identify bottlenecks or areas for improvement within the document processing workflow.
- Provided exceptional customer service by promptly addressing inquiries or concerns related to processed documents.
- Maintained accurate records of all incoming and outgoing documents, ensuring proper documentation trail.
- Managed multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Collaborated with legal teams to facilitate information sharing and improve workflow efficiency.
- Assisted team supervisor in monitoring performance metrics, identifying areas for improvement and implementing corrective actions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Assisted team supervisor with holding regular meetings and encouraging open dialogue among all members, while also recording meeting notes.
Chiropractic Assistant/Receptionist
Northside Chiropractic
Grand Rapids, MI
06.2022 - 07.2023
- Assisted patients with scheduling appointments.
- Supported chiropractor during patient examinations and treatment sessions.
- Maintained accurate patient records and ensured compliance with privacy regulations.
- Coordinated office workflow to optimize patient flow and minimize wait times.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Assisted chiropractor with patient care, ensuring accurate documentation and treatment plans.
Operations Manager
Studio D2D
Grand Rapids, MI
06.2017 - 05.2022
- Led event logistics for large-scale corporate functions to small intimate gatherings, ensuring seamless execution and client satisfaction.
- Managed vendor relationships to secure competitive pricing and enhance service quality for events.
- Developed and implemented operational procedures to streamline event setup and breakdown processes.
- Oversaw budget management, optimizing resource allocation while maintaining high-quality standards.
- Conducted post-event analysis to identify areas for improvement, enhancing future event performance.
- Developed detailed event plans, ensuring all aspects of the event were executed smoothly and on time.
- Supervised a team of event staff, providing guidance and direction to ensure high levels of performance and customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account event type and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Enhanced payroll tax accounting efficiency by streamlining processes and implementing automated systems.
- Improved financial reporting accuracy by following efficient accounting processes and procedures.
- Facilitated meetings by preparing agendas, taking meeting minutes accurately capturing key points raised during discussions to support venue owners.
FOH & BOH Supervisor
FREDDY'S STEAKBURGERS AND FROZEN CUSTARD
01.2016 - 01.2018
- Assisted management with efficiency and technical operations through monitoring labor and counting nightly financials.
- Supervised daily operations, ensuring efficient workflow and adherence to food safety standards.
- Trained and mentored team members on best practices in food preparation and customer service.
- Ensured kitchen cleanliness, adhering to health and safety regulations for optimal sanitary conditions.
- Prioritized tasks and time to complete daily projects.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Assisted with day-to-day operations and end-of-night reports, working efficiently and productively with all team members and location management.
Education
Bachelor of Science - Hospitality And Tourism Management
GRAND VALLEY STATE UNIVERSITY
Allendale, MI04-2017
Skills
- Record Keeping
- Phone Communication
- Patient and Employee Scheduling
- Office Management
- Attention to Detail
- Multitasking
- Computer Skills
- Organization and Time Management
- Inventory Control
- Policy and Procedure Compliance
- Effective Communication with Team and Individuals
Timeline
Paraprofessional
North Oakview Elementary
02.2026 - Current
File Processor & Records Manager
The Law Offices of David L. Carrier
07.2023 - 07.2025
Chiropractic Assistant/Receptionist
Northside Chiropractic
06.2022 - 07.2023
Operations Manager
Studio D2D
06.2017 - 05.2022
FOH & BOH Supervisor
FREDDY'S STEAKBURGERS AND FROZEN CUSTARD
01.2016 - 01.2018
Bachelor of Science - Hospitality And Tourism Management
GRAND VALLEY STATE UNIVERSITY