DeAnna Boulware
Shawnee,Oklahoma
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Adhere to Brand Standards. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Awards in crew retention and turnover. Awards in Year over year sales increases. Constructed manager training manuals and used in training store environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Books-A-Million
Tulsa, Oklahoma
01.2020 - 03.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Followed scheduled merchandising schematics each week
- Hiring, training, payroll
- Employee reviews
General/Training Store General Manager
LDF Food Group
Tulsa, OK
01.2004 - 01.2020
- Drove sales and planned promotional and local store marketing activities.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Opened and closed store six days per week.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- P&L Reporting
- Scheduling
- Payroll
- Training
- Daily/Nightly Operations
- Prep and Production
- Recruiting
- Local Store Marketing
- Inventory/Cash/Labor Control
- Food Safety
- Opened and closed store six days per week
Area Manager
Casa Bonita
Tulsa, OK
05.1998 - 11.2003
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Supervised 40 employess and managed six managers while maintaining contractual, compliance and reporting requirements for all areas and assets.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
Education
No Degree - Studied Business Management
Draughon's College
Knoxville, TNSkills
- Staff Scheduling
- Team Leadership
- Administrative Management
- Cost Reduction
- Financial Statement Review
- Customer Service Management
- Policy Development and Enforcement
- Budget Control
- Recruitment and Hiring
- Training Management
- Goal Setting
- Money Handling
- POS Terminal Operations
- Desktops, Laptops and Mobile Devices
- P&L Reporting
- Scheduling
- Training
- Labor Control
- Budget planning
- Inventory
- Payroll
- Hiring
- Performance reviews
Certification
Serv Safe Certified
Train the trainer
Monkey Management
Timeline
General Manager
Books-A-Million
01.2020 - 03.2022
General/Training Store General Manager
LDF Food Group
01.2004 - 01.2020
Area Manager
Casa Bonita
05.1998 - 11.2003
No Degree - Studied Business Management
Draughon's College
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