Deanna Bowker
Paralegal
Spring Hill,TN
Summary
Results-driven and adaptable professional with a strong background in operations, customer service, office administration, and client relations across multiple industries. Proven ability to manage scheduling, invoicing, and communications with accuracy and professionalism. Skilled at building relationships, improving team performance, and delivering exceptional service.
Also experienced as a compassionate Substitute Teacher with a solid understanding of child development. Known for creating structured, engaging classroom environments and supporting student success. Reliable, organized, and collaborative—committed to maintaining continuity in instruction and supporting school staff as needed.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Williamson County Schools
Spring Hill, Tennessee
01.2025 - Current
- Deliver instruction and academic support across multiple grade levels and subjects, ensuring continuity of learning in the absence of regular teachers
- Follow established lesson plans, lead classroom activities, assist students with assignments, and manage classroom behavior effectively
- Supervise students during lunch, recess, and transitions, ensuring safety and order
- Provide clear and detailed feedback on student performance and classroom progress to full-time teachers
- Maintain compliance with school policies, including health and safety procedures
- Effectively managed classrooms of 20–24 students with professionalism and adaptability
Business Owner
The Golden Leash, LLC
Spring Hill, Tennessee
01.2015 - 01.2025
- Directed daily operations including staffing, financial management, customer relations, marketing, vendor partnerships, and business development.
- Designed and delivered a variety of pet care services: dog walking, vacation pet sitting, overnight care, and personalized visits.
- Conducted client consultations to assess pet needs and tailor services accordingly, enhancing customer satisfaction.
- Managed scheduling, invoicing, and comprehensive record-keeping to ensure smooth operational workflow.
- Implemented new systems and streamlined processes to improve efficiency and service quality.
- Fostered strong customer relationships through clear communication and attentive, personalized service.
- Maintained a safe working environment by enforcing safety protocols and regularly updating staff on industry best practices.
- Oversaw budgeting, forecasting, and financial reporting to ensure fiscal responsibility and profitability.
- Consistently exceeded customer expectations, strengthening company reputation and client retention.
- Ensured compliance with all relevant industry regulations and updated operational procedures accordingly.
- Increased revenue through innovative sales strategies aligned with market trends and client needs.
- Successfully managed walking multiple dogs simultaneously, handling up to 3-4 dogs per session.
Call Center Coordinator
SA IT Services
Roswell, Georgia
01.2015 - 01.2016
- Oversaw daily call center operations, including handling complex customer issues, escalated customer calls, and service requests.
- Managed Microsoft contracts and coordinated computer equipment refresh projects, scheduling IT technicians for clients across Canada and the United States.
- Minimized downtime and ensured seamless call center operations by collaborating with IT department to resolve technical issues promptly.
- Enhanced first-call resolution rates by implementing effective problem-solving strategies and providing thorough product knowledge training.
- Improved customer satisfaction by maintaining accurate records of customer interactions, closely monitoring issue and resolution efforts, and quickly resolving customer concerns.
- Supervised daily activities of 10-20 IT technicians, ensuring efficient project execution and adherence to service standards.
Office Manager
Arrow Exterminators
Atlanta, GA
01.2013 - 01.2015
- Managed a team of three administrative professionals and one sales associate.
- Scheduled pest and termite control services for 20 technicians across the Atlanta region.
- Collected past-due payments, handled inbound sales, and upsold services for residential pest control.
- Balanced daily deposits in PestPac and PNC Bank.
- Reported revenue to the Branch Manager and Senior VP.
- Played a key role in licensing for integrated pest management sales.
- Prepared spreadsheets for termite inspections.
- Ordered marketing and office supplies.
- Ensured compliance with OSHA and EEOC records.
- Achieved 120% of the monthly budget and consistently exceeded pest control sales targets.
- Contributed to achieving 7% of the branch's monthly revenue budget goal.
- Managed collection of payments for 90+ delinquent accounts, successfully recovering 70% of past-due accounts through phone collections and 20% through mailed collection letters.
- Enhanced staff hiring, training, and onboarding efficiency by developing an online training program, including online course modules and PowerPoint presentations.
- Enhanced communication with administrative staff by conducting daily office meetings to discuss training opportunities and address any questions or concerns.
- Obtained residential pest control license.
Education
BACHELOR OF SCIENCE - PSYCHOLOGY
Kennesaw State University
Kennesaw, GA07.2012
PARALEGAL STUDIES CERTIFICATE - Paralegal Studies
The University of Tennessee
Knoxville, United States 05.2025 - 2025.08
Skills
- Office Administration
Proficient in [software]
Elementary education
- Client Services & Customer Care
Invoicing
Classroom management
Student engagement
Records management
Reporting and documenting
Previous Positions
- Customer Care Specialist, Arrow Exterminators
- Administrator, Advanced Technology Group
- Sales and Test Center, Advanced Technology Group
- Administrative Assistant, Worthmoore Realty
Certification
STEDI substitute certification
Timeline
PARALEGAL STUDIES CERTIFICATE - Paralegal Studies
The University of Tennessee
05.2025 - 2025.08
Substitute Teacher
Williamson County Schools
01.2025 - Current
STEDI substitute certification
11-2024
Business Owner
The Golden Leash, LLC
01.2015 - 01.2025
Call Center Coordinator
SA IT Services
01.2015 - 01.2016
Office Manager
Arrow Exterminators
01.2013 - 01.2015
BACHELOR OF SCIENCE - PSYCHOLOGY
Kennesaw State University
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