Overview
Work History
Education
Skills
Timeline
Generic

Deanna Boyd

Bremerton,WA

Overview

12
12
years of professional experience

Work History

Volunteer Relations Coordinator

Anchorage Visitor Center/Airport
04.2020 - Current

Volunteer during summer, guiding guest to verity of activities, help with transportation, hotel accommodations,

trips, fishing, touring, trains.

Guest Services Associate

Holland America/Princess
05.2018 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Gave information about area attractions and provided directions.
  • Assisted guests with special requests to ensure a memorable stay and exceptional service.
  • Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
  • Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.

Substitute Paraeducator, Special Education

Anchorage School District
01.2013 - 12.2023
  • Enhanced student learning by providing individualized support and accommodations for special education students.
  • Supported classroom management, maintaining a safe and positive environment that promoted inclusion and respect among students.
  • Collaborated with multidisciplinary team members to evaluate student progress and adjust instructional strategies accordingly.
  • Maintained accurate records of student attendance, grades, IEP goals, and other relevant information as required by school policies.
  • Implemented behavior intervention plans, effectively reducing disruptive behaviors and promoting positive interactions.
  • Contributed to a collaborative team environment by sharing ideas, resources, and strategies with colleagues to improve overall student outcomes.
  • Provided supervision during lunchtime or recess periods as needed while ensuring the safety and well-being of all children present at those times.

Education

Associate of Arts - Early Childhood Education

Victor Valley College
Victorville, CA
01-1983

Skills

  • Volunteer recruitment
  • Cross-cultural sensitivity
  • Budgeting and finance
  • Nonprofit sector editing
  • Data tracking and analysis
  • Verbal and written communication
  • Cash handling
  • Volunteer orientation and onboarding
  • Volunteer tasking
  • Phone etiquette

Timeline

Volunteer Relations Coordinator

Anchorage Visitor Center/Airport
04.2020 - Current

Guest Services Associate

Holland America/Princess
05.2018 - Current

Substitute Paraeducator, Special Education

Anchorage School District
01.2013 - 12.2023

Associate of Arts - Early Childhood Education

Victor Valley College
Deanna Boyd