Hi, I’m
Deanna Boykins
Winder,GA
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
13
years of professional experience
1
Certification
Work History
Press Ganey Associates
Data Entry Coder
Job overview
- Utilized proprietary software and tools to streamline data entry and reporting, enhancing workflow and reducing manual errors with significant attention to detail
- Generated detailed reports and summaries for internal stakeholders and clients, providing actionable insights and supporting informed, data-driven decisions
- Accurately coded and entered large volumes of healthcare data into company databases, ensuring precise categorization and accuracy without sacrificing quality assurance
- Maintained data integrity and ensured compliance with industry standards and regulations, adhering to HIPAA and other relevant guidelines while ensuring timeliness and productivity in work performed
- Conducted quality control checks to identify and resolve data discrepancies, improving overall data accuracy and reliability
TTec Inc.
Customer Service Representative
04.2020 - Current
Job overview
- Provide timely customer service to over 100 individuals daily, facilitating prompt, accurate communication regarding solutions for a variety of issues
- Document issues present and solutions provided to customers, maintaining continuity in service delivery in addition to maximizing customer satisfaction with service delivery
- Monitor and track requests within VPAS, performing accurate data entry in addition to working with backdated, abandoned, and prepaid fraud claims while complying with various regulations
- Conduct remote back office operations as required, ensuring accuracy, efficiency, and compliance in financial transaction processing and claim processing
- Perform quality assurance tasks, verifying adherence to standards, identifying issues, and implementing corrective actions to improve workflows
- Utilize data analytics and reporting tools to analyze trends, generate actionable insights, and support strategic decision-making processes, maintaining high levels of accuracy throughout all data present
Northeast Georgia Diagnostic Clinic
Medical Billing Office Clerk
01.2019 - 01.2020
Job overview
- Implemented official coding standards from the American Medical Association and Centers for Medicare and Medicaid Services to accurately assign diagnostic codes for patients
- Conducted front-end edits, denial claims, EOB claims, CMS guidelines, and e-commerce tasks, reviewing and amending CPT and ICD-10 diagnosis codes before billing submission to maintain high
USPS
Mail carrier
01.2015 - 01.2019
Job overview
- Deliver mail and packages by foot, and by vehicle to residential and commercial customers at the time set from the managers given to complete your route time daily no matter the weather or multiple issue throughout the day
- Responded to customer inquiries complaints, and request in a timely manner
- Operated mail handling and sorting machine to prepare mail for delivery
- Sorted and casing incoming mail and ensure outgoing mail was received from customer
- Delivering classified and confidential mail through express and certified mail to customers promptly
St. Joseph County Jail
Correctional Officer
01.2007 - 01.2015
Job overview
- Monitored and assessed inmates’ behaviors to identify and mitigate potential security threats, ensuring a safe environment and compliance with various regulations
- Conducted thorough inspections of on-site facilities to verify adherence to all safety and security protocols and standards, promptly addressing and resolving any issues present
- Maintained accountability of a variety of documentation, including forms, reports, logs, records, and activity journals, confirming that all documentation was completed accurately and timely
- Managed front desk operations, answering calls, resolving issues related to bonds and inmate release dates, and utilizing specialized facility software
Education
Medical Coding Academy
Medical Billing & Coding Certificate
University Overview
AAPC externship
Skills
- Customer Service
- Data Entry
- Privacy & Confidentiality
- Quality Control & Assurance
- Customer service
- Data entry
- Computer skills
- Microsoft Excel
- Microsoft Word
- Microsoft outlook
- Time management
- Strong problem solver
- back office experience
Certification
Certified Professional Coder (CPC-A), AAPC
Timeline
Customer Service Representative
TTec Inc.
04.2020 - Current
Medical Billing Office Clerk
Northeast Georgia Diagnostic Clinic
01.2019 - 01.2020
Mail carrier
USPS
01.2015 - 01.2019
Correctional Officer
St. Joseph County Jail
01.2007 - 01.2015
Data Entry Coder
Press Ganey Associates
Medical Coding Academy
Medical Billing & Coding Certificate
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