Deanna Bradley
Summary
Seeking a challenging position to foster professional growth and leverage work experience to enhance customer satisfaction. Committed to utilizing previous experience and motivational skills for overall improvement of the company.
Overview
19
19
years of professional experience
Work History
Owner/Operator
PriOrganize LLC
02.2024 - Current
CSR/account management
Hearst Newspapers
04.2020 - 07.2023
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Streamlined account management processes, resulting in reduced administrative time and improved efficiency.
Station Manager
Conoco Phillips76
03.2010 - 04.2020
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Implemented and maintained remote broadcast equipment to guarantee optimum safety, control and security.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
- Cultivated positive relationships with vendors, suppliers, and contractors to ensure timely deliveries of products or services needed for successful operations.
- Ensured inventory levels were maintained consistently.
- Managed daily accounting documentation.
Server/Hostess
Carrow’s Restaurant
07.2006 - 11.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
High School -
Henry M. Gunn Senior High School
Palo Alto, CAGED -
Sunset Continuation Studies
Encinitas, CASkills
- Business Management
- Cashiering
- Customer Relations
- Accounting
- Shipping and Receiving
- Merchandising and Stocking
- Team and Vendor Management
- Fast Learner
- Time Management
- Multi-tasking
- Strong Organizational Skills
- Microsoft office
- Team player
Accomplishments
Started my own business
Timeline
Owner/Operator
PriOrganize LLC
02.2024 - Current
CSR/account management
Hearst Newspapers
04.2020 - 07.2023
Station Manager
Conoco Phillips76
03.2010 - 04.2020
Server/Hostess
Carrow’s Restaurant
07.2006 - 11.2009
High School -
Henry M. Gunn Senior High School
GED -
Sunset Continuation Studies
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