Deanna Brownlee
Greenville,SC
Summary
Motivated team leader with experience in team leadership, management, and coaching. Skilled at training and developing staff members to reach maximum productivity and potential. Competent in boss. Seasoned team leader with over 12 year of experience managing customer service teams in retail environments. Adept at solving problems, reviewing and maintaining paperwork, and guiding. Well-versed in CRM software utilization. Passionate and detail-oriented customer service professional with 12 years of experience. Trained in and successfully execute conflict resolution. Eager to build customer loyalty, applying interpersonal and good communication skills. Excellent time management, problem-solving, and leadership abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Allied University Security
Kay
06.2023 - Current
- Proactively took ownership and displayed a heightened level of motivation.
- Thrived in high-pressure work environments.
- Demonstrated expertise in working independently and effectively collaborating within a team setting.
- Proven track record of rapid assimilation of knowledge and flexibility in varying contexts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Burlington's Coat Factory
Mike
06.2022 - 06.2023
- Proactively took ownership and displayed a heightened level of motivation.
- Thrived in high-pressure work environments.
- Demonstrated expertise in working independently and effectively collaborating within a team setting.
- Proven track record of rapid assimilation of knowledge and flexibility in varying contexts.
Customer Service Leader
Cabelas
04.2015 - 07.2022
- Training cashiers, cash office pos isp counting money, helping customers, doing returns
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Deli Team Leader
Cabelas
04.2016 - 04.2020
- Updated prices to obtain accurate scanning and pricing of items weighed and packaged
- Checked counters to assure that foods were refrigerated at appropriate temperatures
- Accepted phone orders and prepared foods for delivery
- Greeted customers, took orders, recommended new products, and provided efficient service
- Helped customers select products based on tastes and preferences
- Ensured popular products were stocked to meet customer demand
- Operated electric slicers, ovens, dishwasher, grinder, knives, and oil-separator machines
- Operated equipment and cleaned after use, keeping surfaces sanitized
- Used POS systems to process over-the-counter transactions, handling cash and credit card payments
- Protected customers and the liability of the establishment by keeping operations in line with health codes
- Increased productivity and employee retention by improving operations and building good relationships with team members
- Kept food costs in line by minimizing waste and controlling the portions on each dish
- Estimated the ingredients and supplies needed to keep inventory at the optimal level
- Prepared for special customer and community events by organizing the catering and facilities for up to [Number] guests
- Trained the team to safely and efficiently prepare food items for customers
- Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations
- Led by example as role model for company core values and company culture
- Managed the registers at the front counter, including counting every drawer before and after each shift.
Quality inspection
Magna
06.2019 - 11.2019
- Reported on non-conformance issues and documented findings in forms to help production staff understand and correct problems
- Completed quality control and inspection sheets in accordance with ISO standards for maximum benefit
- Liaised between prefabrication and fabrication areas and engineering team members for efficient resolutions of misunderstood, unclear, and incorrect information
- Monitored quality control measures on multiple job sites simultaneously with proper coordination and documentation
- Established final inspection procedure, resulting in jobs shipped complete, on time, and matching job specifications
- Completed first-piece inspections to check fabrication process against requirements and fully documented results
- Inspected and tested raw materials and assemblies for prevention of serious downstream errors
- Reviewed statistical studies, technological advances, and regulatory standards to increase industry knowledge
- Designed and implemented inspection and testing criteria or procedures.
- Streamlined quality inspection workflows, enabling faster turnaround times without compromising on standards.
- Optimized resource utilization by designing efficient quality inspection plans and schedules.
- Performed final quality inspection of finished products based on established procedures.
- Maintained quality inspection records database.
- Improved quality inspection and quality assurance to align work processes with customer goals and expectations.
Education
Diploma - Medical ADminstrative Assiasnt
Utilmate Medical Unversity
Florida City, FL10.2023
High School Diploma -
J.L. Mann Acedemy
GREENVILLE, South Carolina03.2006
Skills
- Customer service
- Relationship building
- Policy and program development
- Staff management
- Regulatory compliance
- Billing and filing
- Industry trends
- Cross-selling
- Banking operations support
- Product sales
- Customer service excellence
- Product and service knowledge
- Trained in Salesforce
- Customer relations
- Retail marketing
- Problem resolution
- Process transactions
- Product knowledge
- Data entry
- Refunds processing
- Customer needs assessments
- Complaint documentation
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Flexible and Adaptable
- Multitasking
- Multitasking Abilities
- Excellent Communication
Languages
American sign language
Full Professional
Timeline
Allied University Security
Kay
06.2023 - Current
Burlington's Coat Factory
Mike
06.2022 - 06.2023
Quality inspection
Magna
06.2019 - 11.2019
Deli Team Leader
Cabelas
04.2016 - 04.2020
Customer Service Leader
Cabelas
04.2015 - 07.2022
Diploma - Medical ADminstrative Assiasnt
Utilmate Medical Unversity
High School Diploma -
J.L. Mann Acedemy
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