Deanna Butler
Denver,Colorado
Summary
31 Professional, fast learning reliable associate/assistant. Focused, hardworking 10+ years of experience providing excellent customer services and sharp focus while maintaining a welcoming work environment. Maintaining a high level of efficiency and performance. Trustworthy managing inventory, payroll, and adhering to departmental policies. Experienced with completing all assigned tasks accurately and efficiently, scheduling, and call volume expertise. I have obtained knowledge from each profession i've obtained. I enjoy a challenge, very understanding and compliant. I am a multi- tasking mother of 3 children whom I work hard for to strive for better life. Willing to go above and beyond for the company I work for. Ready to learn, with fast learning experience.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Marriot Hotel
05.2011
- To go above and beyond for our guest
- Making each guests feel welcome and are responsible for reservations, check-in procedures, billing, and solving any complaints coming from clients
- Demonstrate assets such as customer service skills, courtesy, communication abilities, and basic IT skills
- Telephone etiquette and good writing skills
- Attained top customer service ratings every month
- Managed scheduling for each guest with keys, each labeled with name, credit card number, and room number
Professional Teeth Whitening
DaVinci Professional Teeth Whitening
05.2021 - Current
- Company Overview: LLC Diamond SMILES company with DaVinci products had to complete a course for certification
- Completed and purchased equipment through DaVinci
- LLC Diamond SMILES company with DaVinci products had to complete a course for certification
Tax Professional Assistant
Block Advisors
01.2022 - 01.2025
- Successful Tax Preparer and computing taxes, preparing and assisting in preparing simple to complex tax returns, resolving customer complaints, and recommending additional products and services
- Knowledge of tax regulations, strong numeracy skills, integrity and respect for confidentiality; self-promotion skills and the ability to work under strict deadlines
- Offered strong customer service skills, keeping customers satisfied and scheduling promptly in the computer system
- Developed relationships with 8 new staff members, and assisted 6 existing staff members in their career development
- Assisting all Tax Pro's in their daily needs and responsibilities, faxing, scanning, printing, and uploading any important information into the work center
- Following all protocols and H&R compliance
Customer Service Representative
Lexington Law
01.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Owner and CEO
DNA Prologistix LLC
04.2020 - 12.2023
- Owner/ Founder of DNA Prologistix, managed 3 crews at different facilities, recruited 8 paid staff members to assist with Labor work in the MMJ industry to fulfill all clients needs and duties in a warehouse or greenhouse platform
- Implementation of a retention bonus's to employees based upon work progress and goal reach
- Provided customer service and was involved in 2 week training to new team members each month
- Offered strong customer service skills, keeping customers satisfied and increasing job placement for employees
- Kept manager at each location to reiterate performance and compliance within each facility
- Created relationships with owners of each property and maintain a successful clientele
Lead Manager
Euflora
03.2019 - 05.2022
- FEDERAL JOB- Harvest manager/lead - to process and contain a safe, efficient production for all outgoing product
- Followed by maintaining a high volume percentage exceeding our goal each week
- Managed the team daily duties and performance
- Schedule and trained employees to the expertise of cultivation in a greenhouse environment
- Able to keep a fast pace production
- Trained in metric training new employees to follow our daily procedures
- Locking building, hold keys to building and all access codes to safes
- Reliable, trustworthy, friendly, and professional in workplace
Education
High School -
Westminster High School
Westminster, COMedical Assistant -
Heritage College
Denver, COAcademics -
Front Range Community College
Thornton, ColoradoSkills
- Communication skills
- Customer service
- Time management
- Microsoft excel
- Microsoft word
- Leadership
- Guest services
- Teamwork
- Responsibility
- Problem-solving
- People skills
- Critical thinking
- Adaptability
- Data entry
- Filing and paper management
Timeline
Customer Service Representative
Lexington Law
01.2024 - 06.2024
Tax Professional Assistant
Block Advisors
01.2022 - 01.2025
Professional Teeth Whitening
DaVinci Professional Teeth Whitening
05.2021 - Current
Owner and CEO
DNA Prologistix LLC
04.2020 - 12.2023
Lead Manager
Euflora
03.2019 - 05.2022
Front Desk Receptionist
Marriot Hotel
05.2011
High School -
Westminster High School
Medical Assistant -
Heritage College
Academics -
Front Range Community College
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