Dynamic and results-driven professional with a proven track record in sales, data analysis, and customer service. Skilled in identifying client needs, analyzing market trends, and delivering exceptional customer experiences. Adept at building strong relationships with clients and colleagues to drive business growth and achieve organizational goals. Passionate about leveraging expertise to drive revenue growth and exceed customer expectations.
Overview
13
13
years of professional experience
Work History
Senior Administrative Officer
Thompson Building Energy Solutions
12.2024 - 05.2025
Developed and maintained comprehensive project documentation, including design reviews, project change orders, and status reports, ensuring all records were accurate and up to date for future reference.
Provided senior-level administrative support for MEP commissioning projects, ensuring seamless coordination between engineering, procurement, and construction teams.
Managed the preparation of detailed cost estimates and project proposals, working closely with engineers to assess project scope, budget requirements, and timelines for MEP commissioning services.
Facilitated communication between clients, vendors, and internal teams, ensuring the timely and accurate exchange of information throughout the project lifecycle.
Assisted in the preparation and submission of proposals, including scope of work, pricing breakdowns, and project timelines for MEP commissioning services
Coordinated project schedules, tracking key milestones and deliverables to ensure that MEP commissioning tasks were completed on time and within budget.
Provided support to senior management by preparing reports, presentations, and other project-related documentation to communicate progress and challenges to clients.
Assistant Data Manager/Product Manager
Thionville Laboratories, LLC
12.2022 - 11.2024
Plan and organized production schedules for testing of molasses and oil samples for the top 15 edible oil processing companies.
Estimated and agreed upon quotes and timescales with clients and managers, maintaining effective communication throughout the process.
Determined quality control standards for the analysis process on edible oil and molasses, ensuring adherence to industry regulations.
Helped oversee production processes for lab results and specifications, guaranteeing accurate and timely testing.
Provided regular updates on analysis schedules and communicated completed analysis results to clients.
Supervised and coordinated the work of junior lab staff, organizing samples and ensuring smooth operations.
Maintained strong relationships with clients, utilizing motivational and influencing skills to ensure a positive and seamless submission and testing process.
Monitored and troubleshooted daily problems, implementing effective solutions to minimize disruptions.
Maintained comprehensive production records regarding process materials, ensuring accuracy and accountability.
Supported in calculating vessel and tanking information for surveying purposes and accounting.
Maintained professional relationships with both overseas and in-state clients to provide exceptional service through all processes.
Operations/Project Manager
AARCON Constructors LLC
01.2021 - 12.2022
Overseeing and maintaining timelines for apartment renovation, home renovation, and roofing projects.
Providing excellent customer service, maintaining open communication with clients throughout the project lifecycle.
Managing project budgets, including tax-related responsibilities, and optimizing resource allocation for efficient operations.
Utilized strong organizational skills to ensure projects were completed on time and within budget.
Actively engaged in customer service activities, fostering positive client relationships and achieving high client satisfaction.
Collected and analyzed project data to inform decision-making and optimize project performance.
AT&T Fiber Sales Representative (TEMP)
AT&T
01.2021 - 01.2022
Achieved top sales performance in AT&T door to door sales campaigns in a short period of time.
Demonstrated exceptional communication and negotiation skills to close deals with customers.
Built strong relationships with clients leading to repeat business and referrals.
Maintained detailed records and reports to track sales progress and target new opportunities.
Specialist/Administrative Assistant
Executive Office of the Governor
03.2020 - 01.2021
Conducted proficient system troubleshooting, resolving technical issues promptly to ensure uninterrupted operations.
Demonstrated expertise in invoice processing and proficiently managed purchasing of parts and licenses for the unit, ensuring accurate financial record-keeping.
Leveraged state agency travel software to efficiently plan and coordinate travel arrangements, optimizing cost-effectiveness and adhering to organizational policies.
Successfully managed day to day operations of the IS group, overseeing team members and ensuring smooth workflow and productivity.
Efficiently distributed and monitored helpdesk tickets, promptly addressing user inquiries and providing timely resolution to technical problems.
Junior Data Analyst/HR Liaison/Staff Assistant
Agency for Health Care Administration
02.2018 - 03.2020
Served as a proficient database liaison, facilitating seamless communication and efficient handling of external and internal data requests through a correspondence tracking system.
Assisted the Agency's Database Administrator by executing straightforward SQL queries, contributing to accurate and timely data retrieval and analysis.
Created and maintained comprehensive employee personnel files, ensuring compliance with organizational policies and handling all correspondence between the Bureau Chief and other Bureaus.
Orchestrated the end to end recruitment process, including reviewing resumes, coordinating interviews, and acting as the HR liaison for the entire Bureau.
Managed purchasing and invoicing operations through the State of Florida's centralized EProcurement system, ensuring adherence to procurement guidelines and maintaining accurate financial records.
Oversaw the bureau's purchasing budget and efficiently processed payments, maintaining financial discipline and contributing to cost control initiatives.
Provided administrative support to staff and management, managing schedules and appointments.
Camp Instructor
University of South Alabama
01.2012 - 01.2016
Aided in the operation OF U.S.A. volleyball camps and clinics and provided oversite to the K-12 volleyball players.
Provided individualized feedback and coaching to improve campers' technique and skills.
Fostered a positive and inclusive environment to enhance camper enjoyment and skill development.
Office Manager/Accounting Assistant at Vanguard Building Solutions DBA Vanguard EnergyOffice Manager/Accounting Assistant at Vanguard Building Solutions DBA Vanguard Energy
Senior Administrative Officer at Mangaung Metro Municipality: Social ServicesSenior Administrative Officer at Mangaung Metro Municipality: Social Services
Senior Administrative Officer at Mater Mother's Maternity and Womens HospitalSenior Administrative Officer at Mater Mother's Maternity and Womens Hospital