Deanna Carco
East Wareham,MA
Summary
I am a confident and hardworking bartender/server whose number one goal is guest happiness! I have high standards for what every guest deserves and love to go above and beyond to keep them coming back. I find that I fit in well with all kinds of people and love to keep the positivity flowing around me. Teamwork is one of the most important parts of a job to me because in the end it will benefit everyone around including the guests and restaurant as a whole. Serving is more than just a job to me, it makes me feel so happy to know that I played a part in making someone else's day a little brighter or made them feel special for the short time they're seated with me. This is something I love to do everyday and I believe it shows at every table I serve and with every coworker I work with.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Chili's Bar And Grill
08.2020 - Current
- Serve high volume bar and dining guests
- Building relationships with guests and most importantly keeping guests happy and coming back!
- Multitasking making alcoholic beverages correctly and in a timely manner while attending to my own guests
- Upselling guests and communicating any happy hour or other specials, including seasonal drinks not on menu
- Performing opening and closing duties of the bar and restaurant
- Keeping bar presentable and well stocked to meet guest needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Daily/Weekly inventory of alcohol and beer, as well as doing the liquor order each week and keeping good relationships and communication with my liquor vendors
- Training new servers and bartenders
- Keeping our restaurant number one in the brand nation wide!
Shift Leader
IHOP
09.2012 - 06.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Opening and closing the restaurant, completing all opening and closing paperwork while handling all money for day or night shift
- Multitasking running the shift while also taking care of my own guests as well as my other servers.
- Problem solving guest complaints, restaurant problems such as down POS technology, broken equipment, or call outs
- Engaging with guests and taking accurate drink and food orders in timely manner
- Building lasting guest relationships and keeping them coming back for more!
Education
High School Diploma -
Wareham High School
Wareham, MA06.2012
Skills
Reliable! Always willing to cover and help out management and my fellow staff
Creating lasting relationships with every guest I encounter, I create regulars everywhere
Teamwork! Everyone succeeds when we work together, benefiting guests, the restaurant, and each other
Multitasking during high volume and stressful shifts to ensure every guest gets the highest level of service possible
Incredible memory regarding the menu, allergens, safety, and guests to keep guests informed and feeling special
Staying positive under pressure to keep morale high, even on the craziest of days!
Certification
ServSafe Certified
TIP Certified
Timeline
Bartender
Chili's Bar And Grill
08.2020 - Current
Shift Leader
IHOP
09.2012 - 06.2020
High School Diploma -
Wareham High School