Deanna Carrier
Houston
Summary
To obtain a position within a knowledgeable company, where I can utilize existing experience, education and willingness to learn to meet and exceed set goals and expectations.
Experienced with troubleshooting complex technical issues to ensure smooth operations. Utilizes effective communication and problem-solving skills to resolve user concerns promptly. Knowledge of customer service principles and support tools, fostering positive user experiences.
Overview
18
18
years of professional experience
Work History
Tech Support Specialist/Claims Representative
Asurion Insurance
05.2018 - Current
- Use knowledge based system and other tools to deliver technical support solutions
- Provide customer with logical trouble shooting to resolve operation issues
- Proactively find new technology trends and solutions for knowledge base system
- Assist customers with device set up and device education
- Deep proven working knowledge of multiple hardware platforms, operating systems including Windows, Android, Blackberry OS and, Apple IOS, wireless technology, wireless equipment and applications
- Ability to analyze, diagnosis and resolve reported problems on hardware, software, OS, applications and device compatibility
- Provide a value added experience with outstanding customer service to our customers while resolving issues related to their device(s)
Insurance Verification Specialist
Interactive Healthcare
02.2012 - 10.2018
- Obtains pre-certifications and prior authorizations from insurance carriers
- Verifies health insurance coverage and benefits to determine active status
- Documents in detail every phone call with csr;s name, with information given daily
- Determine if authorizations are required and follows up on pending or expired prior authorizations
- Maintains a variety of knowledge of insurance plans, medical terminology, and billing procedures
Customer Care Representative I
Anthem
08.2015 - 01.2017
- Responded to customer questions via telephone and written correspondence, regarding insurance benefits, provider contracts, eligibility and claims
- Analyzed problems and provides information/solutions
- Thoroughly documented inquiry outcomes for accurate tracking and analysis
- Researched and analyzed data to address operational challenges and customer service issues
Certified Nursing Assistant
Private Duty Nursing
01.2010 - 06.2015
- Maintained records of patient care, condition, progress, or problems to report/discuss observations with RN
- Checked patient's pulse, temperature, and respiration
- Applied clean dressings, slings, stockings, or support bandages, under direction of nurse or physician
Clinical Administration Coordinator
UnitedHealth Group
05.2007 - 01.2010
- Managed the incoming and outgoing referrals process, as well as prior authorizations, including intake, notification and census role
- Gathered medical documentation from providers, and facilities to support patients' treatment via fax and incoming calls
- Provided expertise claims support by reviewing, researching, and investigating all types of preventive and clinical claims to ensure members received appropriate critical measures
- Effectively multi-tasked shifting back and forth between two or more activities at a time
- Completed multiple high priority projects before deadline
- Provided superior customer service for incoming and outgoing telephone calls to or from members, providers, employer groups and other persons deemed necessary by management
- Documented all outcomes by maintaining records, reports and statistics as required
Education
Associates - Liberal Arts/Humanities
Houston Community College
Houston, TX06-2015
Skills
- Microsoft Word
- Network support
- Fast learner
- Operating Systems
- Customer support
- IOS
- Help desk
- Billing
- Windows
- Software Troubleshooting
- Microsoft Excel
- Computer networking
- Active Directory
- Pharmacy
- Android
- Computer skills
- Mac OS
- Punctual
- Operations
- Communication skills
- Technical Support
- Microsoft Office
Awards
EMPLOYEE OF THE MONTH, 09/01/20
Additional Information - Highlights Of Qualifications
- Ability to handle high volumes of calls while producing quality work
- Punctual, fast learner, and work well with others
- Strong ability to multi-task under pressure with one call resolution
- Prioritize multiple; concurrent assignments and work with a sense of urgency
- Familiar with general Healthcare Operations and familiar with billing methods
- Quality writing and oral communication skills
- Ability to maintain records and files for easy access and retrieval
Timeline
Tech Support Specialist/Claims Representative
Asurion Insurance
05.2018 - Current
Customer Care Representative I
Anthem
08.2015 - 01.2017
Insurance Verification Specialist
Interactive Healthcare
02.2012 - 10.2018
Certified Nursing Assistant
Private Duty Nursing
01.2010 - 06.2015
Clinical Administration Coordinator
UnitedHealth Group
05.2007 - 01.2010
Associates - Liberal Arts/Humanities
Houston Community College
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