Deanna Cheatham
New Orleans,LA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
General Manager
Horizon River/Pizzahut
12.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Maintained facility and grounds to present positive image.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reconciled cash and credit card transactions to maintain accurate records.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Field Supervisor Enumerator
US Census Bureau
02.2019 - 12.2019
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Implemented best practices in field operations to ensure consistency across all projects under supervision.
- Kept teams on task to complete milestones on time.
- Completed site checks and leveraged computerized applications to document or record findings.
- Streamlined communication between field team and management, ensuring timely updates and problem resolution.
- Monitored field operations closely to ensure all activities aligned with company's strategic goals.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
- Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.
- Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 25 community households per day.
- Walked door to door and collected demographic information.
- Contacted interviewees to rectify survey issues and ask follow-up questions.
- Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
- Dispensed assignments to enumerator team and submitted completed work to supervisors.
- Assisted people in filling out surveys with complete and accurate information.
- Improved data accuracy by diligently conducting door-to-door surveys and recording responses.
- Double checked information on survey forms.
- Completed surveys by rechecking contact information before ending each call.
- Oversaw 5-member team of census enumerators, providing strategy training and guidance to successfully obtain interviews and adhere to procedures.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 20 community households per day.
Restaurant General Manager
Pizzahut Corp
08.2015 - 11.2019
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Maintained facility and grounds to present positive image.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Captioning Assistant
Hamilton Relay Telecommunications
09.2013 - 07.2015
- Maintained high-quality standards by consistently meeting or exceeding established performance metrics.
- Used keyboards by typing corrections and other words.
- Improved captioning accuracy by thoroughly reviewing and editing transcriptions for clarity and context.
- Increased turnaround times for urgent requests through efficient prioritization and time management skills.
- Edited and reviewed captioned reports for clarity, grammar and spelling.
- Isolated mistakes or inconsistencies to correct incorrect information.
- Generated error-free transcripts with skilled capturing and proofreading.
- Consistently typed [Number] wpm with [Number]% error rate.
Supervisor of Dietary
Tulane Lakeside Hospital
07.2011 - 10.2013
- Collaborated with healthcare professionals to create specialized diets for patients with specific medical conditions or nutritional requirements.
- Optimized resource allocation through careful planning of labor schedules based on staff availability and workload demands during peak times.
- Promoted healthy eating habits among patients through educational programs, workshops, and one-on-one consultations.
- Facilitated communication between the dietary department and other hospital units to coordinate patient meal delivery times efficiently.
- Assisted in the development of hospital-wide nutrition policies to ensure consistency in care across all departments.
- Boosted overall patient satisfaction levels due to timely response rates on special diet requests or modifications.
- Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.
- Implemented menu rotation schedules that incorporated seasonal ingredients, providing variety while controlling costs.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Directed food preparation and cooking activities to meet health and safety standards.
- Served consistent portions following recipes and control standards.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Supervised food presentation and plating to enhance visual appeal.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Education
Associate of Science - Business Administration And Management
Delgado Community College
New Orleans, LASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relationship management
- Goal setting
- Verbal and written communication
- Administrative skills
- Consistently meet goals
- Performance analysis
Timeline
General Manager
Horizon River/Pizzahut
12.2019 - Current
Field Supervisor Enumerator
US Census Bureau
02.2019 - 12.2019
Restaurant General Manager
Pizzahut Corp
08.2015 - 11.2019
Captioning Assistant
Hamilton Relay Telecommunications
09.2013 - 07.2015
Supervisor of Dietary
Tulane Lakeside Hospital
07.2011 - 10.2013
Associate of Science - Business Administration And Management
Delgado Community College
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