Deanna Cleaver

· Special Projects

o ESRD, Jabber/Finesse, RightFax set up for North, CDI and LHA

· Work with All North Region Markets, ED's, MMPI's on issues

· Meet with CDI team weekly to provide updates on outstanding access requests

· Coordinate Meetings with LHA/Auditor and Practices to review coding

· Process and submit VP's expenses in a timely manner in Coupa

· Schedule meetings and Update VP's schedule when needed

· Attend All North Region Market Meetings

· Prepare, Submit and Code Stipends for Attendees at ACO Board Meetings

· Update HI360 user access

· Assist in testing new initiatives in HI360

· Assist with North Region New Hires (Business Cards, Equipment & Access)

· Facilitate Weekly Tactical ROCK meetings

· Recently enrolled in Power BI classes in CU

· Submit all documents required for establishing New Vendors in Data Serv

· Assist iTeam with Quarterly Newsletter and meetings

· Helped launch new internal Mentor/Mentee Program

· Worked on the Engagement Committee for 2+years

· Assist and implement other various tasks/projects as needed

• Created job files for each project and maintained current data in each file.
• Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
• Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
• Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
• Responded to requests for information on materials to inquiring parties.
• Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
• Assisted with onboarding newly hired staff members and coached on task prioritization.
• Established rapport and engaged with stakeholders to build lasting professional relationships.
• Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
• Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
• Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
• Arranged travel and accommodation for team members and project partners.
• Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
• Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

● Create, distribute and update bi-weekly Team Agenda

● Work with Centene Survey Committee to help improve Companywide communication.

● Send daily communication to providers about Patients D/C, Admissions etc.

● Work with RAA Group on Projects and Agendas

● Export daily reports from External databases on Discharged Members from ER and IP visits

● Perform daily calls to patients to follow up on their care and needs after DC and make necessary referrals.

● Provide Social Workers and Community Health Works with Patient information in order to help with social services requested.

● Track, update and close activities relating to patient through constant communication across teams.

● Monitor and Advise patients of AWV and other significant healthcare metrics that are needed.

● Help develop and implement new Payer program workflow across teams.

● Working on Special Projects

● Obtain High Proficiency and Productivity in HI360

● Creation of new referrals documents in word and excel.

● Creation of workflow documents, provide training to staff.

● Create Pivot Table for Client to summarize report data.

● Instruct and train office on ways to qualify for CPC+ metrics and other Payer Reimbursement Programs to increase Revenue and Quality of Patient Care

● Onboard offices to new Payer Programs- instruct and train physicians and staff on portal usage.

● Make routine site visits to client operations in order to ensure workflows and maximum productivity is being reached by evaluating system usage and operability as well as evaluating staff roles ● Interviewing and Hiring of staff for offices.

● Work with Practices to ensure easy transition to new Payer platforms ● Train Physicians and office staff on roll out of new Payer Platforms

● Oversee one of the Company's largest accounts with over $144,000,000 in yearly charges.

● Conduct weekly calls with client's senior leadership to discuss workflows and roadblocks.

● Research and provide timely responses to client inquiries.

● Work directly with the client RCM director and CFO to manage issues and develop workarounds.

● Run and supply reports on cadence requested.

● Maintain RAID log and deliver resolutions.

● Work with the client and Internal Departments to maintain a positive revenue flow.

**Organized and Successfully Executed Lunch and Learns for the Organization. Solicited and Ran Monthly meetings highlighting Various Departments within Continuum. Promoted Lunch and Learns through emails, created documents outlining the Department Subject and Presenter.

● Schedule routine site visits to client practices in order to ensure workflows and maximum productivity is being reached by evaluating system usage and operability as well as evaluating staff roles

Oversee the entire process of onboarding new clients onto Practice Management System (Centricity Business, IDX, EHR) manages a team of coordinators to onboard and service new clients from Research and Discovery Phase to 30 60- or 90-Days Post Go Live.

● Interviewing, Hiring and annual reviews of team members.

● Supervision and Management of a team

● Management of staff for coverage at New on Practice Boardings

● Track tasks (completed and IP), update and maintain the Project Plan to ultimately yield a success.

● Host weekly interdepartmental meetings with all involved in the implementations process.

● Process updates, trouble shoot, maintain RAID log of all issues that could potentially affect Project.

● Generate and communicate weekly status updates of project for review to upper management.

● Identify resistance, roadblocks and problems relating to the project.

● Evaluate and assess current workflows and make workflow recommendations when necessary.

● Establish positive working relationships with providers and clinical staff.

● Conduct, coordinate weekly calls with client to review timelines and open items that cause delays ● Maintain RAID log and deliver resolutions.

● Act as Liaison between Clients & Internal Departments to ensure smooth onboarding & communication.

● Oversee the Coordination of training and help develop and execute new workflows when needed.

● Provide Instruction on Reporting, reading and working of reports.

● Approve time sheets as well as approve and stagger PTO (Vacations etc.)

Responsible for creating and collecting all relevant legal and due diligence documents needed for onboarding Physicians and Office. Became the main contact within the organization relevant to teaching and updating.

Salesforce.

● Identify Owner Physicians, develop and establish relationships!

● Maintain and update Monthly Shareholder list for Client!

● Maintain, update and distribute Monthly Shareholders, Growth Charts and Pipelines

● Update Salesforce with contact information and documents

● Secure execution of all legal documents pertinent to physician owners and employed physicians ● Schedule and coordinate New Business Meetings

● Maintain and record receipt of all leases for Advocare Properties

● Accurate and prompt build of Practice profile into CRM and or EMR/PM application

● Provide all training on running reports and reconcilement.

Responsible for gathering client data and evaluating current office roles and aligning them with training to ensure office staff is trained appropriately and can access system.

● Evaluate and assess current workflows and current office staff roles.

● Creation of locations, schedules etc. in Centricity Business for care center

● Schedule training for staff to pair function in new PM workflows

● Work elbow to elbow with Office Manager to assure smooth transition.

● Provide On Site support for Go Live

● Complete and track tickets of issues during Go Live ● Resolve all outstanding issues pertinent to Go Live-RAID Log

● Train office staff on methods to reconcile Copays and other charges at EOD.

● Helping create, edit IDX Schedules for physicians.

● Train front desk on settlement workflows

● Train OM on reports to decide receivables and how to drill down to issues relating to

● Accurate and prompt build of Practice profile into CRM and or EMR/PM application

● Provide all training on running reports and reconcilement.

**Coordinator of Semi Annual American Red Cross Blood Drive 2013-2018 **Member of the Continuum “Pulse Newsletter” Team 2015-2018

Shared all MDA services available to families within my geographic area during weekly visits to local Philadelphia clinics. Participated in medical multi departmental meetings for families to help supply aide relief and resources. Recruited college students to volunteer at weeklong MDA camp for children ages 6-18.

Coordinated activities for campers and arranged for supplies for all activities. Solicited 24-hour 7-day medical support for all campers. Participated in all MDA fundraising events in my geographic area including annual telethon and annual Harley Davidson Bike ride.

● Weekly visits to CHOP, Hahnemann and University of PA to help provide resources to MDA families.

● Arranged new loan equipment vendor for MDA patients in SJ Area

● Visited with local lawmakers to understand their views and opinions on healthcare.

● Participated in local MDA telethon in Philadelphia.

● Interviewed with Philadelphian, Steve Highsmith regarding local medical breakthroughs.