Deanna Clifford
Johnson,NY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Fitzmaurice Community Service
04.2018 - Current
Retail Sales Associate
Prime Communications AT&T
06.2024 - 03.2025
- Developed loyal customer base by establishing rapport, understanding individual needs, and providing personalized shopping experiences.
- Resolved customer inquiries and complaints promptly, escalating complex issues to store management when necessary.
- Managed transactions professionally using point-of-sale systems while ensuring accuracy of billings and contract terms.
- Assisted in staff training efforts by sharing expertise in sales techniques, product knowledge, and customer service standards.
- Streamlined store operations by organizing inventory, updating product displays, and maintaining a clean environment.
- Contributed to store''s positive reputation by delivering exceptional service experiences that exceeded customer expectations consistently.
- Generated leads for future business opportunities with proactive networking efforts during community events or other local gatherings.
- Strengthened client relationships through excellent after-sales support, addressing concerns, and resolving issues promptly.
- Opened/closed the retail locations securely adhering to company protocols for cash handling procedures.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Stayed current on industry trends and new products to offer informed recommendations to customers seeking guidance.
- Enhanced sales figures with persuasive communication skills, tailored product presentations, and timely followups.
- Boosted customer satisfaction by providing knowledgeable assistance and recommending suitable cellular products.
Cellular Sales Associate
Premier Technologies
07.2020 - 06.2024
- Achieved sales targets consistently by utilizing effective upselling techniques and product bundling strategies.
- Resolved customer inquiries and complaints promptly, escalating complex issues to store management when necessary.
- Developed loyal customer base by establishing rapport, understanding individual needs, and providing personalized shopping experiences.
- Managed transactions professionally using point-of-sale systems while ensuring accuracy of billings and contract terms.
- Maximized revenue potential with strategic merchandising tactics that highlighted promotions and high-margin items effectively.
- Strengthened client relationships through excellent after-sales support, addressing concerns, and resolving issues promptly.
- Opened/closed the retail locations securely adhering to company protocols for cash handling procedures.
- Facilitated customer product returns and warranty exchanges while adhering to the company policies.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Online Customer Service Representative
Alto Music
11.2013 - 03.2020
- Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
- Answered live online chats to give quick answers and solve problems faster.
- Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.
- Developed customer service processes to improve customer satisfaction.
- Increased customer retention with empathetic communication and personalized solutions to problems.
- Resolved customer complaints by determining cause of problem, selecting best solution, and expediting correction or adjustment.
- Facilitated seamless customer experiences by collaborating with internal departments to resolve complex issues quickly and effectively.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through various online platforms.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Supported new team members by sharing knowledge and best practices for handling challenging situations in an online environment.
- Built long-lasting relationships with customers by providing consistent follow-up on previous interactions until full resolution was achieved.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Assisted customers with navigating the company website or online platform for optimal user experience.
- Managed multiple communication channels simultaneously to maximize productivity while maintaining a high level of accuracy in responses.
- Streamlined response times by effectively managing a high volume of customer messages, emails, and chat interactions.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate - Cyber Security
State University of New York
Middletown, NYSkills
- Client support
- Call handling
- Appointment scheduling
- File maintenance
- Teamwork
- Customer service
- Time management
- Problem-solving
- Multitasking
- Calm and professional under pressure
- Reliability
- Computer skills
- Product and service sales
- Online chat
- Order processing
Timeline
Retail Sales Associate
Prime Communications AT&T
06.2024 - 03.2025
Cellular Sales Associate
Premier Technologies
07.2020 - 06.2024
Direct Support Professional
Fitzmaurice Community Service
04.2018 - Current
Online Customer Service Representative
Alto Music
11.2013 - 03.2020
Associate - Cyber Security
State University of New York
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