Deanna Coffey

As the co-owner of a Real Estate and Construction Company, I am involved in real estate sales and marketing as well as the day-to-day operation on the construction company as its Vice President. I meet with potential clients, compile bids and prepare estimates and, once under contract, I am involved in the buy-out of the projects as well as assisting customers with their selections. Once selections are made that information is compiled and I meet with the trades to assure the information is implemented in the field. In my role as Project Manager, I am involved in every project from footings to final cleaning. My duties include:
• Work with surveyors to layout houses on the lot and, when required, meet with the development's Architectural Review Board representative to review the positioning of the home.
• Supervise the site clearing crews making sure to protect trees to remain as well as assure the correct trees are removed.
• Supervise concrete and masonry crews to assure the plans are being followed and adapt to field conditions as appropriate.
• Supervise framing crews to assure plan adherence as well as structural requirements for the costal wind zone.
• Once insulation and sheetrock is complete I supervise the interior trim and millwork subs.
• Moving into the final stages of each project, I work very closely with every Sub contractor to assure not only selections are being installed properly but that the quality expectations are met for final turnover to the client.

• Manage projects from inception to completion across programming, design, bidding and construction management.
• Demonstrate strong organizational and time management skills while managing multiple projects.
• Manage numerous construction project priorities while adhering to predetermined timelines.
• Help develop pre-bid drawings and specifications for construction projects.
• Plan and implement comprehensive construction schedules to guarantee completion of project on time and within budget.
• Monitor/Manage residential, remodels and new construction projects.
• Supervise Plumbing, HVAC and Electrical contractors to assure not only code compliance, but adherence to the selections made by the buyer/owner and their technical nuances are actually implemented.

• Working as an independent sales agent/Realtor, I listed and sold residential properties, investment property and second homes on the coast of North and South Carolina.
• Search property records via Realist, Proptools and tax records for names and addresses of current property owners to farm for future clients.
• Input listings in MLS and search the MLS for properties that may interest clients.
• Met with clients to discuss their needs and come up with strategies to help them find the property.
• Showed property to clients
• Prepared Listing presentations
• Prepared CMA's and develop marketing plans to market property.
• Maintained my CRM to keep up with every date, type/form of contact with previous clients, future clients, walk-ins and company leads; send out mailers, just listed, just sold and other related materials for marketing; remain active on social media advertisement/marketing planning for myself as a Realtor and for the clients I represent; maintain my personal web presence.
• Developed new business and managed new and existing clients.
• Prepared and presented contracts and other legal documents to clients.
• Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
• Conducted weekly open houses and provided feedback to sellers on potential buyers.
• Developed and implemented marketing strategies to maximize sales and attract new clients.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Reviewed and executed confidential documents, contracts and disclosures.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
• Performed home evaluations and developed competitive market analysis for individual homes.
• Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
• Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
• Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
• Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
• Generated leads for sales through cold calls and referrals.

• Monitored daily sales performance and provided feedback to each team member.
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
• Communicated customer feedback and complaints to team members to promote proper resolution.
• Assisted sales team members in developing customer relationships, and building customer loyalty.
• Coordinated with other departments to provide smooth execution of sales initiatives.
• Boosted brand awareness with target customer demographics with social, print, and email campaigns.
• Tracked and reported on marketing campaign responses.
• Created engaging brochures and flyers to use for promotional materials and distribution.
• Tracked records, filed documents and maintained communication between clients to manage office activities.
• Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.

• Developed and maintained list of available properties suited to different needs and budgets.
• Maintained efficient office operations by handling errands and administrative functions.
• Coordinated appointments to show marketed properties.
• Developed and deployed marketing collateral to promote properties and drive sales.
• Prepared and distributed weekly reports on real estate market trends to inform clients and agents.
• Prepared and maintained accurate property listings, sales contracts and closing documents.
• Assisted clients in home staging and overall preparation for real estate sales process.
• Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Kept contacts organized within the CRM system to maintain readiness for future mailings.
• Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.

• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Presented purchase offers to sellers for consideration.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Communicated with clients to understand property needs and preferences.
• Negotiated, facilitated, and managed real estate transactions.
• Conducted comprehensive market analysis to identify opportunities for investors.
• Advised clients on market conditions and property value for informed decision-making.
• Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
• Developed and presented proposals to clients to raise awareness of potential real estate investments.
• Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
• Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
• Developed and implemented marketing strategies to maximize sales and attract new clients.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
• Prepared and presented contracts and other legal documents to clients.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Worked with team to identify areas of improvement and devised solutions based on findings.

• Organized paperwork such as charts and reports for office and patient needs.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Helped patients complete necessary medical forms and documentation.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Checked patient insurance, demographic, and health history to keep information current.
• Completed clerical duties and tasks for clinic administration.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Maintained current and accurate medical records for patients.
• Managed multi-line phone system and pleasantly greeted patients.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Completed patient referrals to other medical specialists.
• Transcribed phone messages and relayed to appropriate personnel.
• Invoiced patients accurately in line with charging guidelines.
• Assisted with medical coding and billing tasks.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Obtained payments from patients and scanned identification and insurance cards.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Received and routed laboratory results to correct clinical staff members.
• Performed various administrative tasks by filing, copying and faxing documents.
• Prepared and processed patient referrals and transfer requests.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

• Performed secretarial tasks to assists the Sales-Reps with their daily work activities
• Responsible for ordering all ad space for customers for the Citrus Times.
• Proofed and edited newspaper ads by given deadlines to ensure customer satisfaction.
• Demonstrated ability to maintain composure and work efficiently in a fast paced environment.
• Performed clerical duties; typing, filing and inter-office correspondence to assist all sales reps and manager in daily operations.
• Utilized specialized software to capture and process data.
• Created and presented media and advertising packages to prospective customers.
• Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
• Assisted in the sale of non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats.
• Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
• Helped customers in determining design and layout of sold and spec ads.
• Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
• Listened attentively to client feedback to create stronger relations and shape business.

• Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
• Addressed and remedied all patient or team member issues.
• Assisted with regulatory issues such as compliance.
• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Oversaw accounting, budgeting, and financial reporting.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
• Created organized filing system to manage department documents.

• Worked as a Registered Nurse in a 240 bed skilled and non-skilled nursing facility for the mentally insane.
• Responsible for patient care, wound care, vital signs, administering medications, tube feedings, patient care plans and charting.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Provided direct patient care, stabilized patients, and determined next course of action.
• Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
• Organized and managed care of patients undergoing various therapies and procedures.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Implemented medication and IV administration, catheter insertion, and airway management.
• Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care.

• Worked in a 200 bed skilled, non-skilled and assisted living facility.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Transported patients between rooms and appointments or testing locations.
• Upheld infection control and prevention policies across different patient-facing areas.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Followed directions of licensed nurses to administer medications and treatments.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Facilitated personal hygiene management, feeding and ambulation.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Helped patients complete range of motion exercises to prevent loss of function during care.

• Dean's List Multiple Semesters
• Cum Laude Graduate