Deanna Cofield
Douglasville
Summary
Professional patient services expert prepared for seamless coordination of patient care. Proven ability to enhance patient experiences by managing schedules, verifying insurance, and maintaining accurate records. Valued team collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, organization, and problem-solving. Ready to utilize my expertise to allow for growth both personally and professionally and the willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Front Desk Coordinator
West Cobb Dentistry
09.2024 - Current
- Answer busy phones, greet visitors and patients upon arrival, schedule appts, offered assistance, and answered questions to build rapport and retention.
- Check-in/out patients, verify insurance, create and present treatment plans, send pre-determinations.
- Process/send claims using Vyne Trellis platform.
- Correspond with other healthcare professionals by sending and receiving referrals, x-rays, medical clearances and other important patient documents.
Communication Specialist
CareTrack Health Services
08.2022 - 05.2024
- Evaluate and discuss possible participant's eligibility
- Cultivates and maintains patient relationships
- Managed high call volumes between 40-50 calls daily while maintaining excellent customer service standards
- Resolved customer complaints with professionalism, maintaining a positive company reputation.
- Document patient interactions and health information in Athena and Salesforce
Patient Service Coordinator
PT Solutions
06.2021 - 03.2022
- Intake patient information, schedule appropriately
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Used EPIC software and WebPT to maintain EHR
- Collected patient co-pay, discuss patient's insurance plan and benefits.
DENTAL ASSISTANT
Affordable Dentures
10.2020 - 03.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Took X-rays, scheduled appointments
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
PATIENT SERVICES COORDINATOR
Northwest Oral and Maxillofacial Surgery
07.2017 - 11.2019
- Provided exceptional patient service while operating multi line switchboard; answering, completing and/or routing 75-100 calls per day
- Administrative duties such as billing and coding, insurance verification, filing claims, pre-determination estimates and patient payments
- Welcomed incoming patients with registration protocol including collecting personal data, insurance information and applicable copayments
- Initiated patient care by ordering x-rays, charting patient history and current treatments
- Present treatment plans as well as financial options to patients, send pre-determinations.
PROPERTY MANAGER
Whiteside Properties
07.2013 - 07.2016
- Lead and managed 100's of rental properties along with the staff while providing excellent tenant service
- Strategized and implemented marketing plans to obtain quality applicants, followed by the qualification process and creating an active lease agreement
- Property inspections for both vacant and occupied properties; providing proof of inspections through reporting and photographs
- Filed court documents and represented the property management company at court proceedings
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Education
Real Estate License - Real Estate Agent
Barney Fletcher Real Estate School
Atlanta, GA10.2016
DENTAL ASSISTANT - Basic Dental Assisting
West Georgia Technical College
Newnan, GA05.2008
Associate of Science - Surgical Technologist
West Georgia Technical College
Waco, GA05.2006
Skills
- Excellent communication skills both written and oral
- Decision-Making
- Accuracy and punctuality
- Provide Excellent Customer Care
- Excellent analytical skills: Expert in forward thinking
- Creative, insightful and innovative
- Goal-oriented
- Problem-Solving
- Scheduling Coordination
- WinOMS/Carestream
- EPIC EHR, WebPT
- SalesForce Software
- Athena Health EMR
- PrimeSuite EMR
- Vyne Trellis platform
- Weave communications
Timeline
Front Desk Coordinator
West Cobb Dentistry
09.2024 - Current
Communication Specialist
CareTrack Health Services
08.2022 - 05.2024
Patient Service Coordinator
PT Solutions
06.2021 - 03.2022
DENTAL ASSISTANT
Affordable Dentures
10.2020 - 03.2021
PATIENT SERVICES COORDINATOR
Northwest Oral and Maxillofacial Surgery
07.2017 - 11.2019
PROPERTY MANAGER
Whiteside Properties
07.2013 - 07.2016
Real Estate License - Real Estate Agent
Barney Fletcher Real Estate School
DENTAL ASSISTANT - Basic Dental Assisting
West Georgia Technical College
Associate of Science - Surgical Technologist
West Georgia Technical College