Deanna Collins
Green Bay,WI
Summary
Organized and passionate candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Sales and Service Representative
Cintas Corporation
10.2023 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Collaborated with cross-functional teams to identify and address customer needs.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and delivered engaging sales presentations to convey product benefits.
- Generated new leads through networking and attending industry events.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Retail Manager
Appleton Harley-Davidson
04.2007 - 04.2023
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed daily paperwork and computer entry of sales data as established by management.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Organized meetings for up to 10 staff members to discuss upcoming promotions, key strategies and tasks.
- Created visual store strategy based on market trends.
- Reviewed reports of cash and operations to effectively control store inventory.
- Maintained quality brand image exposure in alignment with corporate standards.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
High School Diploma -
Brillion High School
Brillion, WISkills
- Problem-Solving
- Teamwork and Collaboration
- MS Office
- Active Listening
- Data Entry
- Organization and Time Management
- Training and Development
- Good Telephone Etiquette
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Additional Information
As a Retail Manager and Purchaser for Appleton Harley-Davidson I was able to grow and maintain the correct inventory to drive sales and profitability.
Timeline
Sales and Service Representative
Cintas Corporation
10.2023 - Current
Retail Manager
Appleton Harley-Davidson
04.2007 - 04.2023
High School Diploma -
Brillion High School