DeAnna Colvin
Middleburg,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
Work History
Administrative Manager
McIver Urology
01.2023 - Current
- Overseeing daily operations, managing staff, ensuring compliance with healthcare regulations, while providing exceptional patient care
- liaison between Northeast hospital's for the practice, physicians and staff to identify and solve any unforeseen challenges with patient care.
- Degree level knowledge of cancer drugs and obtaining authorizations through numerous insurance portals.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Managed office bookkeeping with insurance billing and patient payments.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Administrative Manager
Urology Associates of Northeast Florida
06.2006 - 01.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Organized and updated databases, records and other information resources.
- Coordinated office events, seminars and meetings for staff and clients.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Heart Catheterization Coordinator
Shands Hospital
06.2005 - 06.2006
- Lead coordinator to facilitate scheduling of procedure with patient, physician and the hospital staff, including admissions
- Obtaining all authorization requirements for procedures and cost analysis
- instruction of pre and post operative care with patients and family member's after procedures.
- maintaining multiple physicians surgical scheduling daily and arranging coverage for staffing the Operating room.
- monthly staff meetings with all of Northeast florida Authorizations coordinators
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Neurosurgery Referral Coordinator
University of Florida
05.2003 - 06.2005
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Medical Secretary
Urology Associates of Northeast Florida
09.2000 - 05.2003
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Front Desk
First Choice Medical
09.1998 - 09.2000
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
Skills
- Deadline-oriented
- Organized
- Excellent Communication
- Patient-focused Care
- well veresd with a working knowedlge of all Norehteast florida hospital computer systems including Epic, Pachs, Centrix, portals
- Exceptional understanding for obtaining authorizations for all medical procedures via my extensive knowledge of online insurance portals such as Availity, United, Wellmed, Tricare, Phcs, Cigna, Aim ect
- remarkable and proven to accurately obtain cancer and drug medication authrozations via web portals such as Cover my meds, Evicore, medcentrics and Availty
Additional Information
References if requested r required will be provided by:
Christopher Moore, MD
Brain Davis, Operations Manger
Gina Brown, RN,
Timeline
Administrative Manager
McIver Urology
01.2023 - Current
Administrative Manager
Urology Associates of Northeast Florida
06.2006 - 01.2023
Heart Catheterization Coordinator
Shands Hospital
06.2005 - 06.2006
Neurosurgery Referral Coordinator
University of Florida
05.2003 - 06.2005
Medical Secretary
Urology Associates of Northeast Florida
09.2000 - 05.2003
Front Desk
First Choice Medical
09.1998 - 09.2000