Completed and processed paperwork for all hiring, probation, and benefits activity for employees of the prison including hiring packets, requests for rehiring and probation, transitional plans, job announcements, leave requests, short-term disability, and worker’s compensation
Conducted and documented employment verifications and managed open enrollment and benefit premiums paperwork
Uploaded and submitted new job postings and facilitated orientation with applicants.
Worked cross-functionally to optimize efficiency and execute on HR business processes.
Conducted exit interviews and completed employment termination paperwork.
Analyzed employment-related data and prepared reports.
Prepared or maintained employment records using human resources management system software.
Maintained a filing system to store confidential employee documents such as performance reviews and applications.
Scheduled or conducted new employee orientations.
Updated personnel files with changes in job titles, salary increases, terminations, transfers.
Economic Eligibility Specialist II (Non-Supervisory)
Georgia Department of Human Resources (DHS)
Warner Robins, GA
12.2022 - 04.2023
Manage ongoing caseloads to determine eligibility for public assistance programs by interviewing, researching, verifying/gathering data from individuals applying for assistance and reviewing during various processes in the service delivery model
Facilitate mentoring sessions with staff to improve performance, in addition to analyzing data from quality control, providing feedback to strengthen accuracy rates, performing case reviews for unit employees, and training in problems areas identified
Oversee data in a complex software system, which include processing of a broad range of paperwork and entering information into a computer-based eligibility system with very time sensitive Federal, State, Agency, and Legal deadlines
Conduct interviews to obtain required information on the applicant and household members receiving public assistance, initiate telephone contacts, respond to inquiries and perform quality management system reviews as assigned
Organize outreach activities to provide information on health and education, offer guidance on resources, connect individuals to the help they need in addition to publicizing new programs that benefit entire communities
Collect and analyze financial information relevant in making informed decisions regarding program eligibility, educate clients to assure awareness of the change reporting requirements or refer applicants to other social services programs
Support operations by performing general clerical duties such as answering, routing and screening phone calls, scheduling appointments, photocopying, faxing, responding to emails, and maintaining the electronic and hard copy filing system.
Receptionist (Non-Supervisory)
Taylor Regional Hospital Clinic
Hawkinsville, GA
02.2021 - 04.2022
Complete data entry of patient information as needed to assist medical staff
Provide customer service to callers and visitors by greeting, answering questions, assisting with issues, and redirecting to the appropriate department as necessary
Perform filing, faxing, scanning, copying and emailing to ensure clear and organized communication.
Recruiting Specialist (Non-Supervisory)
Express Employment Professionals
Warner Robins, GA
04.2021 - 02.2022
Managed operations in various human resource functions such as recruitment, staffing, training and development, performance monitor, employee relation and counseling, compensation and benefits administration, and human resource administration
Recruited for open positions and performed full life cycle employment activities including intake, sourcing, screening applicants, drafting offer letters, negotiation & closing, pre-employment testing and onboarding paperwork
Advised and guided management in the first stage of the selection process, followed up with candidates, reported recruiting statistics, in addition to explaining the benefits, company policies and parameters of the job to applicants
Facilitated special projects for the U.S
Citizen and Immigration Services, by working with contractors to process I-9 forms within 30 days and verifying the identity and employment authorization of individuals hired for employment in the United States
Served as liaison between staff and regulatory agencies regarding administrative services for all corporate benefits (medical, dental, vision, prescription, STD, LTD, pre-tax spending accounts, 401(k), stock purchase plan, and workers’ compensation)
Conducted interviews to assess clients’ skill sets, interests, strengths, academic credentials and abilities in order to determine their suitability for a particular profession, while providing daily guidance for clients to complete job search tasks
Operated the computer to process payroll, manage employee records, draft termination/severance letters, send correspondences and scheduled employee work hours according to budget allotments and company workload requirements
Coordinated job placements with employers who have hiring needs met by the agency’s clientele, and initiated follow-up interviews with employers to monitor their satisfaction with the services rendered and employee performance
Organized pre-employment training sessions that offer career-counseling services to people with disabilities, families with disabled member, and other groups and assisted clients in developing a strategy for finding work other services
Monitored job retention rate to identify the most effective recruiting strategies, which include examining resumes to find qualified candidates for open positions, meeting with management teams to discuss potential employee requirements
Administered skill tests to match job openings to candidates, conducted mock interviews while establishing trusting relationships to them understand their rights in the workplace and connect them with job development and vocational opportunities.
Human Resources Technician I (Non-Supervisory)
Pulaski State Prison
Hawkinsville, GA
08.2019 - 02.2021
Completed and processed paperwork for all hiring, probation, and benefits activity for employees of the prison including hiring packets, requests for rehiring and probation, transitional plans, job announcements, leave requests, short-term disability, and worker’s compensation
Conducted and documented employment verifications and managed open enrollment and benefit premiums paperwork
Uploaded and submitted new job postings and facilitated orientation with applicants
Performed data entry of employee documents including drug testing results, leave requests, absentee reports, doctor excuses, uploading of identification cards, location updates, and fingerprinting
Conducted drug screening, fingerprinting and employment verification of staff
Managed direct deposits, inventory, and filing duties.
Education
Technical Diploma -
Dodge County Vocational School
05.2004
Skills
Interviewing Techniques
Employee Onboarding
Employee Retention
Recruiting
Pre-Employment Screening
Labor Relations
Job Analysis
Payroll and Benefits Administration
Recruitment Strategies
Data Evaluation
Microsoft Office Suite
Customer Relations
PeopleSoft HRMS
Time and Labor Control
Background Checks
Effective Communication Skills
Human Resources Support
Termination Documentation
Drug Testing
Relevant Professional Development
BUS 4011 Scanning, Labeling and Searching, 04/2023
Data Protection and Destruction, 01/2023
DHS 9000 Information Security Awareness, 12/2022
DHS 3000 Customer Service and Communication, 12/2022
DHS 1000 HIPAA, 12/2022
Certification
GCIC Training
E-Verify Certified
Timeline
Economic Eligibility Specialist II (Non-Supervisory)