DeAnna Cooper
Martin,TN
Summary
Driven Office Manager and Multi-Line Insurance Sales Rep at John Hicks State Farm, excelled in policy implementation and customer service, enhancing client loyalty and boosting employee retention. Expert in data entry and staff training, consistently achieving results through strategic planning and performance improvement.
Overview
25
25
years of professional experience
Work History
Office Manager/Multi Line Insurance Sales Rep
John Hicks State Farm
07.2012 - Current
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained detailed records of customer information and policy sales.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Connected with prospective clients to set appointments.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Generated sales by recommending policies and add-ons.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Attended industry conferences to stay informed of latest products and trends.
- Developed sales strategies to increase sales of insurance policies.
- Followed up promptly with interested clients to close sales.
Production Worker
MTD Products Inc.
10.2004 - 07.2012
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Followed safety procedures and guidelines to maintain safe working environments.
- Assembled products according to changing daily work orders and specific customer needs.
- Made sure that products were produced on time and are of good quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Maintained organized work area by cleaning and removing hazards.
Dietary Aide
Van Ayer Nursing Home
08.2001 - 10.2004
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Discarded outdated food products and maintained waste disposal procedures.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Customer Service Manager
Walmart
09.1999 - 08.2001
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Education
High School Diploma -
Westview High School
Martin, TN05.2001
Skills
- Office Management
- Employee Supervision
- Data Entry
- Customer Service
- Scheduling and calendar management
- Organizational Skills
- Mail handling
- Data retrieval systems
- Account Reconciliation
- Policy Implementation
- Staff Training
- Conflict Management
- Performance Improvement
- Excellent multi-tasking ability
- Clear oral/written communication
Licenses
Life, Health, Property, and Casualty in both Tennessee & Kentucky
Timeline
Office Manager/Multi Line Insurance Sales Rep
John Hicks State Farm
07.2012 - Current
Production Worker
MTD Products Inc.
10.2004 - 07.2012
Dietary Aide
Van Ayer Nursing Home
08.2001 - 10.2004
Customer Service Manager
Walmart
09.1999 - 08.2001
High School Diploma -
Westview High School
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