Deanna Corona
Summary
Diligent customer service agent with years of experience specializing in communication, customer service and sales. Recognized for the ability to provide outstanding customer service experience and strengthening client's loyalty. Seeking to transfer my professionalism to be a positive asset to a leading company.
Overview
12
12
years of professional experience
Work History
Customer Service Experience Agent - Work From Home
Alorica Inc
11.2016 - Current
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Maintained functional and productive workspace, prioritizing quiet atmosphere for call quality and clarity.
- Processed Credit Card orders of numerous products and extremely successful in upsell ordering by customer.
- Provide exemplary customer service by portraying a gracious, friendly and professional manner.
- Exceed employer's goals and metric stats expectations.
Customer Service/Sales Agent - Work From Home
Quality Contact Solutions
03.2011 - 04.2015
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Communicate with patience and understanding, and propose ideal solutions for customer issues.
- Identify opportunities to improve the customer experience.
- Adept to delivering quality service to diverse customers for residential and businesses to phone, internet and cable service.
Education
High School Diploma -
B-C-L
Conrad, IASkills
- Active listener
- Attention to detail
- Excellent communication skills
- Positive attitude
- Enjoy helping people
- 11 years in working with minimal supervision
- Communicate with patience and understanding
- Productive in using time management skills
Timeline
Customer Service Experience Agent - Work From Home
Alorica Inc
11.2016 - Current
Customer Service/Sales Agent - Work From Home
Quality Contact Solutions
03.2011 - 04.2015
High School Diploma -
B-C-L