Deanna Cox
Loveland,OH
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
23
23
years of professional experience
Work History
Patient Care Coordinator
McKesson
Cincinnati, OH
03.2002 - Current
- Established strong work network by building professional relationships with physicians and fellow employees.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Collaborated with clinical and administrative staff to meet patient needs.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Compiled and maintained medical charts and reports in complex digital databases.
- Processed patient intake information and updated medical records prior to treatment.
- Completed insurance verifications and claim forms for patient intake and processing.
- Demonstrated flexibility during changes to patient care practice.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Provided administrative support for patient care staff.
- Responded promptly to any emergency situations that arose within the facility.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Received and routed care team messages and documents to appropriate staff.
- Assured regulatory compliance and professionalism across patient service.
- Provided emotional support and guidance to patients and their families.
- Provided compassionate support to patients and their families.
- Provided emotional support and counseling to patients during difficult times.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Roger Bacon High School
Cincinnati, OH05-1989
Skills
- HIPAA protocol adherence
- Healthcare documentation
- Organizational standards
- Medical terminology
- Attention to detail
- Insurance verification
- Critical thinking skills
- Appointment scheduling
- Verbal and written communication
- Patient relations
Timeline
Patient Care Coordinator
McKesson
03.2002 - Current
High School Diploma -
Roger Bacon High School
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