Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Deanna Craft

Greenville,NC

Summary

Versatile professional with strong clerical and team support skills. Expertise in scheduling meetings, managing appointments, and streamlining office operations. Consistently meets customer needs while ensuring efficient office functionality.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Office Assistant

Austin Jaway LLC.
Greenville, NC
10.2022 - Current
  • Processed invoices and payment requests to ensure compliance and accuracy.
  • Maintained organized billing records using accounting software for efficient retrieval.
  • Reviewed customer accounts for outstanding balances and initiated follow-up actions.
  • Managed customer accounts, updating records as necessary to reflect current status.
  • Ensured accurate data entry of employee hours and deductions for payroll processing.
  • Coordinated with finance to ensure timely disbursement of payroll funds.
  • Maintained confidentiality of sensitive employee information and payroll data rigorously.
  • Handled incoming correspondence, managing emails, calls, and mail distribution effectively.

Customer Service Representative

Agri Supply
Greenville, NC
10.2011 - 06.2019
  • Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
  • Promoted customer satisfaction through prompt resolution of problems with expert service.
  • Managed multi-line phone system, efficiently handling incoming calls.
  • Maintained office supplies inventory, placing orders as necessary.
  • Ensured reception area remained neat and professional at all times.
  • Answered incoming calls, took messages, and transferred inquiries to appropriate departments.
  • Processed customer transactions accurately in a busy retail environment.
  • Handled cash, credit, and digital payments securely during sales interactions.

Education

Billing And Coding Certificate - Billing And Coding

Martinsburg College
Martinsburg, WV
12-2024

High School Diploma -

Pitt Community College
Winterville, NC
06-2011

Skills

  • Billing software and coding
  • Customer service and relations
  • Payroll administration and processing
  • Invoice and payment processing
  • Record and filing management
  • Multi-line phone operation
  • Client interaction and engagement
  • Schedule management and organization
  • Accounts payable and receivable

Certification

Billing and Coding Certificate

References

References available upon request.

Timeline

Office Assistant

Austin Jaway LLC.
10.2022 - Current

Customer Service Representative

Agri Supply
10.2011 - 06.2019

Billing And Coding Certificate - Billing And Coding

Martinsburg College

High School Diploma -

Pitt Community College

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