DeAnna Crawford
Wauwatosa,WI
Summary
Reliable Front Office manager known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. I am a outgoing person with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Productive and personable with excellent communication skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
7
7
years of professional experience
Work History
Office Manager
D. La Licata Concrete Inc.
Mukwonago, WI
04.2015 - 03.2022
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 15 employees.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Handled all incoming business and client requests for information.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Microsoft excel.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Recruited and hired qualified candidates for vacant and new positions.
- Increased team productivity by reorganizing office supplies and protocols.
- Met challenging quotas for productivity and accuracy of work.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Site Administrator
Wanzek Construction
Milwaukee, WI
09.2019 - 02.2020
- Uploaded time records into Concur and made adjustments to create accurate database for payroll processing functions.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- I am extremely organized. I can multitask. I am a people person.
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
- Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Prepared homes for client arrivals and administered rental properties.
- Took notes and dictation at meetings.
- Displayed absolute discretion at handling confidential information.
- Managed and reviewed filing and office systems.
- Organized and attended meetings, including compiling all related documents and reports.
- Sourced and ordered office equipment and supplies.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Filed paperwork and organized computer-based information.
- Picked up and dropped off clients at airport.
Education
High School Diploma -
University of James Madison
Milwaukee, WI06.1984
Skills
- Expense Reporting
- Training and Development
- Office management
- Organizational skills
- Budgeting
- Excellent multi-tasking ability
- Bookkeeping
- Travel coordination
- Workflow planning
- Mail handling
- Clear oral/written communication
- Team Leadership
- Sorting and labeling
- Business administration
- Administrative support
- Strategic Planning
- Payroll and budgeting
- Relationship building
- Staff Management
- Program Management
- Credit and collections
- Friendly nature
Timeline
Site Administrator
Wanzek Construction
09.2019 - 02.2020
Office Manager
D. La Licata Concrete Inc.
04.2015 - 03.2022
High School Diploma -
University of James Madison
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